Emotional Intelligence and Projects

by Clarke, Nicholas; Howell, Ranse

• ISBN13: 9781933890982
• ISBN10: 1933890983
• Edition: Original
• Format: Paperback
• Copyright: 2010-01-01
• Publisher: Project Management Institute

Summary

Project professionals who have high levels of emotional intelligence are often said to be more successful, both in their projects and in their careers. To succeed in today's project environment, technical skills aren't enough. Working well with people direct reports, peers, customers and management is just as crucial to success. Emotional Intelligence and Projects investigates how emotional intelligence correlates with being successful at working in projects.

Table of Contents

Summary of the Report	p. 1
Emotions, Emotional Intelligence, and Projects	p. 3
Critical Perspectives on Project Management: Projects are Emotional	p. 3
The Concept of Emotional Intelligence	p. 6
Ability Models of Emotional Intelligence	p. 7
Mixed Models of Emotional Intelligence	p. 8
Competence Models of Emotional Intelligence	p. 9
Limitations with Differing Models	p. 9
Emotional Intelligence and Projects: Findings From Relevant Research	p. 11
Emotional Intelligence in Teams	p. 11
Emotional Intelligence and Leadership	p. 12
Emotional Intelligence and Projects	p. 13
Study One: The Relationships Between Emotional Intelligence Abilities, Project Manager Competences, and Transformational Leadership Behaviors	p. 17
Introduction	p. 17
Findings From Previous Studies Examining Emotional Intelligence in Projects	p. 18
Focus of the Current Study	p. 22
The Study and Methods	p. 26
Procedure	p. 26
Measures	p. 27
Procedure for Validation of Project Manager Competence Scales	p. 29
Results	p. 32
Discussion	p. 38
Conclusions	p. 42
An Evaluation of the Impact of Emotional Intelligence Training	p. 45
Introduction	p. 45
Findings From Emotional Intelligence Development Studies to Date	p. 46
Focus of the Current Study	p. 50
The Training Intervention	p. 52
The Study and Methods	p. 52
Dependent Measures	p. 53
Results	p. 55
Discussion	p. 74
Conclusions	p. 79
Implications of Findings, Directions for Future Research, and Overall Conclusions	p. 81
Implications of Findings	p. 81
Significance of Emotional Intelligence and Empathy for Key Project Competences	p. 81
Emotional Intelligence and Transformational Leadership	p. 82
Developing the Emotional Intelligence Abilities of Project Managers	p. 83
Improving the Performances of Emotional Intelligence Abilities of Project Managers	p. 84
Considerations for Designing Emotional Intelligence Ability-Development Interventions	p. 84
Impact of Emotional Intelligence Training on Project Manager Competences and Performance	p. 85
Directions for Future Research	p. 86
Overall Conclusions	p. 88
Developing Emotional Intelligence Training: Theoretical and Empirical Underpinnings	p. 91
The Duration of Programs	p. 91
The Content: Developing Self-Awareness	p. 92
Understanding the Concept of EI	p. 92
Awareness of One's Own Emotional Intelligence Strengths and Weaknesses	p. 92
Learning Methods	p. 93
Designing Emotional Intelligence Training: Drawing from the Wider Literature	p. 93
Emotional Learning Involves Other Areas of the Brain	p. 94
Emotional Learning Challenges Issues of Identity	p. 95
Emotional Learning Requires Insight and Feedback	p. 95
Developing Emotional Intelligence: Insights from Workplace Learning	p. 96
Overview of the Training Program	p. 99
Appendices
Semi-Structured Interview Schedule	p. 107
Exercise 1: Emotional Self-Awareness	p. 109
Exercise 2: Perceiving Emotions	p. 113
Exercises 3 and 4: Verbally Demonstrating Empathy and Practicing Demonstrating Empathy	p. 115
Exercise 5: Role Plays to Show Practice in Rapport, Empathy, and Anticipating and Responding to Emotions	p. 119
Exercise 6: The Organization's Emotional Climate	p. 133
References	p. 134
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