Emotional Intelligence at Work

by Weisinger, Hendrie

• ISBN13: 9780787951986
• ISBN10: 0787951986
• Edition: 2nd
• Format: Paperback
• Copyright: 2000-04-10
• Publisher: Jossey-Bass
• More Book Details

Summary

Access an Untapped Source of Success At long last, a book directed to the working world that acknowledges and demonstrates how managing our emotions and dealing with the feelings of others increases the bottom line. Practical, practical, practical! --Rita McGlone, assistant director of executive education, The Wharton School of Business Experts now acknowledge that emotional intelligence (EI) is perhaps the most crucial determinant of success in the workplace. And unlike IQ or other traditional measures of intelligence, EI can be developed and dramatically increased. This unprecedented book demonstrates how to master the core competencies of EI, abilities that include self-motivation, high self-awareness, mood management, and emotional mentoring. In addition, it includes scores of real-world examples and dozens of practical exercises that accelerate the process, along with step-by-step approaches to mastering a variety of EI techniques.

Author Biography

HENDRIE WEISINGER, currently teaches in a number of executive education and MBA programs at UCLA, Cornell, NYU, Wharton, and the University of Washington. A licensed psychologist and expert in anger management, he is also a leading authority on the application of emotional intelligence and the originator of the highly regarded techniques of criticism training. Dr. Weisinger is the author of several successful books and has appeared on major entertainment, news, and information programs, including The Today Show, Oprah, and Phil Donahue. He frequently consults to and speaks before Fortune 500 companies, government agencies, and professional organizations.

Table of Contents

The Author	ix
Acknowledgments	xi
Introduction	xv
Increasing Your Emotional Intelligence	1	(104)
Developing High Self-Awareness	3	(24)
Why High Self-Awareness Is the Basic Building Block of Emotional Intelligence
How Low Self-Awareness Can Handicap Your Actions
How to Increase Your Self-Awareness
Putting All the Self-Awareness Factors Together
Managing Your Emotions	27	(34)
The Components of Your Emotional System Must Work Together
How to Make Your Thoughts, Physiological Changes, and Behaviors Work for You
Become a Good Problem Solver
Additional Techniques for Managing Your Emotions
Even Positive Emotions Need to Be Managed
Putting All the Emotional Management Tools Together
Motivating Yourself	61	(44)
Motivation Is the Key to Starting a Task and Staying with It Sources of Motivation
How to Deal with Setbacks and Create Comebacks
Putting All the Self-Motivation Skills Together
Using Your Emotional Intelligence in Your Relations with Others	105	(108)
Developing Effective Communication Skills	107	(44)
Using Sensitivity
Self-Disclosure
Assertiveness
Dynamic Listening
Criticism
Team Communication
Putting All the Communication Skills Together
Developing Interpersonal Expertise	151	(32)
What Makes a Relationship
How to Analyze a Relationship
How to Communicate at Appropriate Levels
How to Use the Different Levels Effectively
Putting All the Interpersonal Expertise Skills Together
Helping Others Help Themselves	183	(30)
It Benefits Others, You, and the Company
Keep Your Emotional Perspective
Know How to Calm an Out-of-Control Person
Be a Supportive Listener
Helping Others Plan Their Goals and Reach Them
Moving Toward the Emotionally Intelligent Organization
Appendix: Developing Your Emotional Intelligence	213	(6)
Bibliography	219