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Marcia Hughes is president of Collaborative Growth, L.L.C., a firm specializing in emotional intelligence, leadership and team development, and conflict resolution, through keynotes, training, executive coaching, and strategic design.
James Terrell, her partner, develops EI applications and coaches individuals, teams in transition, and senior management in anticipating change and responding to it resiliently.
Introduction | p. 1 |
The Value of Emotional and Social Intelligence for Your Team | p. 9 |
Why Emotional Intelligence Is So Valuable for Teams | p. 11 |
The Business Case for Team Emotional Intelligence | p. 26 |
The Seven Skills of a Team's Emotional and Social Intelligence | p. 35 |
The First Skill: Team Identity | p. 37 |
The Second Skill: Motivation | p. 55 |
The Third Skill: Emotional Awareness | p. 69 |
The Fourth Skill: Communication | p. 88 |
The Fifth Skill: Stress Tolerance | p. 106 |
The Sixth Skill: Conflict Resolution | p. 121 |
The Seventh Skill: Positive Mood | p. 139 |
Results Gained by Emotionally and Socially Intelligent Teams | p. 155 |
The Emotionally Intelligent Team Player | p. 157 |
Leading the Emotionally Intelligent Team | p. 169 |
Values and Ethics | p. 182 |
Results | p. 190 |
Conclusion | p. 202 |
References | p. 204 |
Acknowledgments | p. 209 |
About the Authors | p. 211 |
Index | p. 213 |
Table of Contents provided by Ingram. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.