Emotions in the Workplace

by Ashkanasy, Neal M.; Hartel, Charmine E. J.; Zerbe, Wilfred J.; Ashforth, Blake

• ISBN13: 9781567203646
• ISBN10: 1567203647
• Format: Hardcover
• Copyright: 2000-07-30
• Publisher: Praeger Pub Text

Summary

Spanning a variety of disciplines, theories, and methods, the editors and the contributors to this uniquely cross- and interdisciplinary volume explore the factors that provoke emotions in the workplace, their effects, and how they should be managed. Among the propositions they examine are: emotions are not just effects in organizations but contribute to their structure; by examining emotions we learn more about certain organizational dynamics that may seem unemotional; the display of emotions may not be harmful; and leadership is actually about emotion management. An important, far-reaching exploration for specialists and academics in organizational behavior, psychology, and other fields in the social and behavioral sciences and for their executive counterparts in management. The editors and their contributors start from the premise that organizations are emotional places, that they use emotions to motivate employees to perform and customers to buy. Using quantitative as well as qualitative methods, and theoretical as well as methodological approaches, they show how events in organizations create emotions--how it is that we come to experience a sense of satisfaction or outrage. They explore how our sense of organizational identity is connected to how we feel; how rules about the display of emotions act as organizing forces within organizations, creating organizational structure and shaping behavior; how emotions can harm employees, how they react to pressures to feel, and how emotions are essential to inspirational leadership. Not just for theoreticians and academicians, the volume is also a rich source of advice for organizational management and for those who wish to influence how management is practiced.

Author Biography

NEAL M. ASHKANASY is Professor of Management, Graduate School of Management, The University of Queensland, Australia.CHARMINE E. J. HARTEL is Senior Lecturer in HRM and Organizational Behavior and Development, The University of Queensland. With more than 20 years' industry experience, her research and consultancies in the U.S. and Australia extend into the areas of emotions and cognition, intercultural relations, and the design, analysis, and implementation of human resource management activities.WILFRED J. ZERBE is Associate Dean for planning and development, University of Calgary, Canada, and a professor of human resource management and organizational dynamics.

Table of Contents

Acknowledgments	ix
Foreword	xi
Blake Ashforth
PART I: INTRODUCTION	1	(68)
Emotions in the Workplace: Research, Theory, and Practice	3	(16)
Neal M. Ashkanasy
Charmine E. J. Hartel
Wilfred J. Zerbe
Organizational Behavior As Emotion Management	19	(17)
Willem Mastenbroek
Affective Events-Emotions Matrix: A Classification of Work Events and Associated Emotions	36	(13)
John Basch
Cynthia D. Fisher
Doing Justice to Workplace Emotion	49	(14)
Russell Cropanzano
Howard M. Weiss
Kathleen J. Suckow
Alicia A. Grandey
Commentary: The Nature of Emotions in Organizations	63	(6)
Wilfred J. Zerbe
Charmine E. J. Hartel
Neal M. Ashkanasy
PART II: EMOTIONS AS STRUCTURING FORCES IN ORGANIZATIONS	69	(32)
Powerful Emotions: The Vicious Cycle of Social Status Positions and Emotions	71	(11)
Larissa Z. Tiedens
Gendering Emotions, Gendering Teams: Construction of Emotions in Self-managing Teamwork	82	(15)
Marjukka Ollilainen
Commentary: Emotions as an Organizing Principle	97	(4)
Charmine E. J. Hartel
Wilfred J. Zerbe
PART III: THE ROLE OF EMOTIONS IN HELPING TO UNDERSTAND ORGANIZATIONAL DYNAMICS	101	(62)
Owning Up or Opting Out: The Role of Emotions and Identities in Issue Ownership	103	(27)
Michael G. Pratt
Jane E. Dutton
Affective, Behavioral, and Cognitive Acceptance of Feedback: Individual Difference Moderators	130	(11)
Lonna J. Anderson
Robert G. Jones
Affective Reactions to Physical Appearance	141	(15)
Anat Rafaeli
Avraham N. Kluger
Commentary: Emotions as Mediators and Moderators	156	(7)
Wilfred J. Zerbe
Charmine E. J. Hartel
PART IV: OUTCOMES OF EMOTIONS IN THE WORKPLACE	163	(56)
The Organizational Culture of a Street Kid Agency: Understanding Employee Reactions to Pressures to Feel	165	(12)
Jeffrey Karabanow
Catching Fire Without Burning Out: Is There an Ideal Way to Perform Emotion Labor?	177	(12)
Susan M. Kruml
Deanna Geddes
Emotional Dissonance and Employee Well-being	189	(26)
Wilfred J. Zerbe
Commentary: Reconciling Research Findings	215	(4)
Charmine E. J. Hartel
Wilfred J. Zerbe
PART V: EMERGING RESEARCH AGENDAS	219	(56)
Transformational Leadership as Management of Emotion: A Conceptual Review	221	(15)
Neal M. Ashkanasy
Barry Tse
The Importance of Job Characteristics to Emotional Displays	236	(14)
Ronald H. Humphrey
Shame and Work	250	(22)
Christian F. Poulson II
Commentary: Emerging Research Agendas	272	(3)
Neal M. Ashkanasy
Charmine E. J. Hartel
Wilfred J. Zerbe
References	275	(30)
Index	305	(5)
About the Editors and Contributors	310