Employment Relations in the Hospitality and Tourism Industries

by Lucas,Rosemary

• ISBN13: 9780415297127
• ISBN10: 0415297125
• Edition: 1st
• Format: Nonspecific Binding
• Copyright: 2004-03-10
• Publisher: Routledge

Summary

Combining previously unpublished data from the workplace employee relations survey 1998, the authors own research and literature on the area, this is an advanced book on employment in the hospitality industry. Drawing out the themes of international and national hospitality, it is both analytical and comparative, and considers both the public and private sector, looking at different sub-sections of the industry, such as hotels, holiday camps, restaurants and bars, as well as different sized firms. Whereas other books on the area consider older hospitality issues, this is one of the first books of its kind to consider more contemporary issues, such as skills shortages, labour turnover and training, as well as changes in employment protection law.

Author Biography

Rosemary Lucas is Professor of Employment Relations and Director of the Centre for Hospitality and Employment Research (CHER) at Manchester Metropolitan University Business School.

Table of Contents

List of illustrations	x
Acknowledgements	xvi
List of abbreviations	xviii
Introduction	1	(7)
What is this book about?	1	(1)
Who should read it?	2	(1)
What are the hospitality and tourism industries?	3	(1)
What sources are used?	4	(1)
What does the book contain?	5	(3)
1 Whither employment relations and hospitality?	8	(19)
Learning objectives	8	(1)
Historical development of employment relations	8	(5)
What are employment relations in the hospitality industry?	13	(1)
Frames of reference	14	(2)
The rules of employment and power relations	16	(5)
The employment relationship in a wider context	21	(4)
Discussion and review topics	25	(2)
2 Employment and work	27	(27)
Learning objectives	27	(1)
The importance and structure of employment	27	(9)
Structure and patterns of working time	36	(6)
Flexible labour utilization	42	(4)
The meaning of work	46	(2)
Customer-service work	48	(4)
Discussion and review topics	52	(2)
3 The role of management in employment relations	54	(30)
Learning objectives	54	(1)
Understanding management style in the hospitality industry	54	(7)
HRM: an appropriate benchmark for the hospitality industry?	61	(6)
HRM and service work	67	(5)
Management organization for employment relations	72	(10)
Managers' views about employment relations	82	(1)
Discussion and review topics	82	(2)
4 Resourcing, development and fair treatment	84	(27)
Learning objectives	84	(1)
Recruitment and selection	84	(5)
Training and development	89	(6)
Fair treatment at work	95	(11)
Health and safety	106	(3)
Discussion and review topics	109	(2)
5 Pay, reward and performance	111	(27)
Learning objectives	111	(1)
Pay and reward systems	111	(1)
Pay regulation and determination	112	(12)
The components of remuneration	124	(10)
Performance appraisal	134	(2)
Discussion and review topics	136	(2)
6 Representation, participation and involvement	138	(32)
Learning objectives	138	(1)
Collective dialogue	138	(5)
Trade unions	143	(8)
Why is unionization so low?	151	(4)
A continuum of workforce participation	155	(2)
Indirect participation	157	(5)
Direct participation	162	(5)
Discussion and review topics	167	(3)
7 Employment law and dispute resolution	170	(26)
Learning objectives	170	(1)
Employment law	170	(5)
Dispute resolution	175	(4)
Grievance and disciplinary procedures	179	(15)
Collective disputes and procedures	194	(1)
Discussion and review topics	195	(1)
8 What do the workers think?	196	(29)
Learning objectives	196	(1)
Towards a more balanced understanding	196	(3)
Employee and job characteristics	199	(3)
What are employees' views about their job?	202	(2)
What is it like to work here?	204	(5)
Representation at work	209	(5)
Responding to an open question	214	(6)
Themes from the employee survey	220	(3)
Discussion and review topics	223	(2)
9 Conclusions and future issues	225	(7)
Comparative international themes	225	(1)
The state of employment relations in Britain	226	(2)
Customers and gender	228	(1)
Continuity and change	229	(3)
Appendix 1 Background characteristics of the WERS98 sample	232	(24)
Methodology	232	(5)
Management questionnaire	237	(13)
Employee questionnaire	250	(6)
Appendix 2 Employment relations practices and outcomes	256	(13)
Notes	269	(7)
References	276	(25)
Index	301