Introduction | p. xi |
The Heart of Leadership | p. 3 |
The Seven Essentials of Encouraging | p. 15 |
The Encouragement Index | p. 33 |
The First Essential: Set Clear Standards | p. 45 |
The Second Essential: Expect the Best | p. 61 |
The Third Essential: Pay Attention | p. 73 |
The Fourth Essential: Personalize Recognition | p. 89 |
The Fifth Essential: Tell the Story | p. 99 |
The Sixth Essential: Celebrate Together | p. 113 |
The Seventh Essential: Set the Example | p. 129 |
Finding Your Voice | p. 145 |
150 Ways to Encourage the Heart | p. 151 |
Notes | p. 177 |
Acknowledgments | p. 187 |
The Authors | p. 191 |
Index | p. 193 |
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