Enterprise Systems for Management

by Motiwalla, Luvai; Thompson, Jeffrey

• ISBN13: 9780132335317
• ISBN10: 013233531X
• Edition: 1st
• Format: Paperback
• Copyright: 2009-01-01
• Publisher: Prentice Hall

Summary

Motiwalla teaches students the components of an ERP system as well as the process of implementing the systems within a corporation to increase its success.This text covers ERP systems, implementation of these systems, issues involving employees and organizational change, as well as ERP extensions such as Supply Chain Management and Customer Resource Management. This book would be helpful for professionals, top management, and other participants like subject matter experts, involved in an enterprise systems implementation project. Professionals would find this as a good reference for terminology and a knowledge-base for launching enterprise systems.

Table of Contents

Preface	p. xi
Acknowledgments	p. xvii
Introduction to Enterprise Systems for Management	p. 1
Opening Case: Hershey's Enterprise 21 Project	p. 2
Information Systems in Organizations	p. 4
Role of IS in the Enterprise	p. 6
Information Silos and Systems Integration	p. 7
Enterprise Resource Planning (ERP) Systems	p. 7
What is an ERP?	p. 7
Evolution of ERP	p. 9
Role of ERP in Business	p. 10
ERP System Components	p. 12
ERP Architecture	p. 13
e-Business and ERP	p. 16
Benefits and Limitations of ERP	p. 17
ERP Implementation	p. 18
ERP Life Cycle	p. 19
ERP Implementation Strategies	p. 20
Software and Vendor Selection	p. 21
Operations and Post-Implementation	p. 22
People and Organization	p. 23
Project Management	p. 23
Role of Consultants	p. 23
Change Management	p. 24
Business Process Reengineering	p. 25
Global, Ethical, and Security Management	p. 25
ERP Vendors	p. 26
Key Vendors	p. 26
Software Extensions and Trends	p. 27
Implications for Management	p. 28
Real World Case: Rolls Royce's ERP Implementation	p. 33
Systems Integration	p. 35
Opening Case: Air Cargo's e-Enterprise System	p. 36
Functional Silos	p. 38
Horizontal Silos	p. 38
Vertical Silos	p. 39
Business Process and Silos	p. 40
Evolution of IS in Organizations	p. 42
IS Generations	p. 44
IS Architectures	p. 45
IS Functionalization	p. 46
Systems Integration	p. 47
Logical versus Physical SI	p. 47
Steps in Integrating Systems	p. 48
Benefits of System Integration	p. 49
Limitations of System Integration	p. 50
ERP and Systems Integration	p. 51
ERP's Role in Logical Integration	p. 51
ERP's Role in Physical Integration	p. 52
Implications for Management	p. 53
Real-World Case: Systems Integration at UPS Corp.	p. 56
Enterprise Systems Architecture	p. 58
Opening Case: Nestle's ERP Implementation	p. 59
ERP Modules	p. 61
Production Module	p. 63
Purchasing Module	p. 63
Inventory Management Module	p. 64
Sales and Marketing Module	p. 64
Finance Module	p. 64
Human Resource Module	p. 64
Miscellaneous Modules	p. 64
Benefits of Key ERP Modules	p. 65
ERP Architecture	p. 66
Layered Architecture Example	p. 67
Types of ERP Architectures	p. 71
Two-Tier Architectures	p. 71
Benefits and Limitations	p. 73
Web-Based Architectures	p. 74
Service-Oriented Architectures	p. 76
Implications for Management	p. 79
Real-World Cases: Wipro and MBH	p. 81
Development Life Cycle	p. 85
Opening Case: Of Men and Mice: An ERP Case Study	p. 86
Systems Development Life Cycle	p. 87
Traditional SDLC	p. 88
Rapid SDLC Approaches	p. 91
ERP Implementation Life Cycle	p. 92
ERP Implementation Plan	p. 93
ERP Implementation Methodology	p. 93
Traditional ERP Life Cycle	p. 94
Rapid ERP Life Cycles	p. 99
ERP Life Cycle versus SDLC	p. 103
Implications for Management	p. 105
Real-World Case: Two Short Cases: OilCO & ExploreCO	p. 108
Implementation Strategies	p. 112
Opening Case: Aquatech International Corporation	p. 113
ERP Components	p. 114
Hardware	p. 114
Software	p. 115
People Resources	p. 117
Third Party Products	p. 117
Why Are They Needed?	p. 117
Integration with ERP	p. 118
Strategic Partners	p. 118
Middleware	p. 118
Support	p. 119
Database Requirements	p. 119
Understanding Transactional and Reporting Needs	p. 119
Selecting the Database	p. 119
Staffing and Database Administration	p. 120
ERP Approaches	p. 120
Governance	p. 120
Implementation Methodology	p. 123
What is a Vanilla Implementation?	p. 124
Why Would You Consider a Vanilla Implementation?	p. 125
When Should You Consider Modifying an ERP?	p. 125
Benefits and Drawbacks	p. 125
ERP Implementation Examples	p. 126
Platform Issues	p. 127
Servers	p. 128
Network	p. 128
Security	p. 128
Disaster Recovery and Business Continuity	p. 128
Implications for Management	p. 129
Real-World Case: United States Army	p. 131
Software and Vendor Selection	p. 136
Opening Case: Oracle Wins Out Over SAP at Welch's	p. 137
Vendor Research	p. 138
Matching User Requirements to Features	p. 141
Request for Bids	p. 142
Vendor Analysis and Elimination	p. 142
Contract Management and License Agreements	p. 144
Implications for Management	p. 145
Real World Case: Enterprise Solutions for Fruit and Vegetable Beverage Manufacturing	p. 146
Operations and Postimplementation	p. 156
Opening Case: Hugger-Mugger ERP Implementation	p. 157
Go-Live Readiness	p. 159
ERP Training	p. 161
Stabilization	p. 163
Postproduction Support	p. 165
Knowledge Transfer	p. 167
Implications for Management	p. 169
Real-World Case: Hewlett-Packard SAP Implementation	p. 171
Program and Project Management	p. 189
Opening Case: ABC Manufacturing: A Hypothetical Case in Unresolved Issues	p. 190
Project Team	p. 192
Module Experts and Subject Matter Experts	p. 194
Project Leadership	p. 195
Critical Success Factors	p. 198
Decision-Making Process	p. 198
Project Scope	p. 199
Teamwork	p. 199
Change Management	p. 200
Implementation Team & Executive Team	p. 200
Managing Scope Creep	p. 202
Implications for Management	p. 203
Real-World Case: Human Resource Implementation at the Smithsonian Institute	p. 205
Organizational Change and Business Process Reengineering	p. 211
Opening Case: FoxMeyer Drugs	p. 212
Reason for Change	p. 213
Organizational Commitment	p. 214
Change Management	p. 215
Organization Project Management Maturity Model (OPM3)	p. 215
Business Process Change	p. 217
Business Process Re-engineering	p. 217
BPR Methodology	p. 218
Current BPR Tools	p. 220
Project Organization	p. 222
Project Roles and Responsibilities	p. 224
Implications for Management	p. 226
Real-World Case: Nike ERP Implementation	p. 228
Global, Ethics and Security Management	p. 245
Opening Case: Outsourcing at FERC	p. 246
Outsourcing	p. 247
What is Outsourcing?	p. 247
Outsourcing Drawbacks	p. 250
Offshore Outsourcing	p. 250
Software as a Service (SaaS)	p. 253
Outsourcing Best Practices	p. 255
Ethics	p. 257
Ethical Principles	p. 258
Code of Ethics for ERP	p. 262
Legal Issues	p. 264
Software Licensing	p. 264
Implementation Partners and Consultants	p. 265
Audit	p. 265
SOX Compliance and EU Regulations	p. 265
Security	p. 268
Disaster Recovery and Business Continuity Planning	p. 272
Implications for Management	p. 273
Outsourcing	p. 273
Real-World Case: TJX Security Breach	p. 277
Supply Chain Management	p. 278
Opening Case: Managing the e-Supply Chain at Cisco Systems	p. 279
Supply Chain Management	p. 281
SCM Drivers	p. 284
SCM Flows	p. 285
SCM Processes	p. 287
E-Business and Supply Chain Management (E-SCM)	p. 288
E-SCM Components	p. 289
E-Procurement	p. 291
Collaborative Design and Product Development	p. 292
ERP System and Supply Chain	p. 293
Integration	p. 296
Supply Chain Integration	p. 296
Integrating ERP and SCM Systems	p. 297
Enterprise Application Integration	p. 298
Phases of Enterprise Application Integration Process	p. 299
Benefits of Enterprise Application Integration	p. 300
Implications for Management	p. 300
Real World Cases: Zara and The Limited Brands	p. 303
Customer Relationship Management	p. 306
Opening Case: Walt Disney CRM Strategy	p. 307
What Is Crm?	p. 309
CRM Evolution	p. 309
CRM Today	p. 311
Types of CRM	p. 312
Customer Relationship Processes	p. 313
CRM Delivery Processes	p. 314
CRM Support Processes	p. 314
CRM Analysis Processes	p. 315
CRM Technology	p. 315
CRM Components	p. 316
CRM Packages and Vendors	p. 317
CRM Architecture	p. 317
On-Demand CRM	p. 319
CRM Life Cycle	p. 319
Implications for Management	p. 321
Real World Case: Plexipave: A Failed CRM Implementation	p. 324
Index	p. 327
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