Enterprise-Wide Change Superior Results Through Systems Thinking

by Haines, Stephen; Aller-Stead, Gail; McKinlay, Jim

• ISBN13: 9780787971465
• ISBN10: 0787971464
• Edition: 1st
• Format: Paperback
• Copyright: 2004-10-19
• Publisher: Pfeiffer

Summary

Leave piecemeal strategic change approaches behind and learn how to plan, facilitate, and integrate your change efforts for lasting success. "Enterprise-Wide Change takes you through the "Rollercoaster of Change," showing you how to deal with resistance, regard skeptics as your best friends, and build a buy-in and stay-in strategy among your employees. The authors use the science of "Systems Thinking" -- a comprehensive, yet simple and integrated way to analyze and build synergy from key organizational elements. Youll find proven and practical questions, summaries, case studies, examples, and worksheets as well as systems tools, tips, and techniques to foster organization change and development.

Author Biography

<b>Stephen Haines</b> is founder and CEO of The Centre for Strategic Management and Systems Thinking Press. A well-known consultant and trainer and experienced CEO at University Associates and large corporations, he is also a distinguished author with 13 books in print, including <i>The Systems Thinking Approach to Reinventing Strategic Planning and Management.</i> <b>á</b> <p> <b>Gail Aller-Stead</b> is the Change Management Practice Leader and a partner in the Centre for Strategic Management, a global strategic alliance of consultants and trainers in Canada and the United States, with 38 offices in 20 other countries. <p> <b>Jim McKinlay</b> is the cofounder of the Centre for Strategic Management and its managing partner for Canada. He was recently named Alumnus of The Year by his university.

Table of Contents

List of Figures, Tables, and Worksheets	xv
Preface	xix
Acknowledgments	xxiii
Introduction	1	(6)
Purpose of this Book	1	(2)
Organization of the Book	3	(1)
Special Features	4	(3)
Part A Introduction to Systems Thinking and Superior Results	7	(90)
1. The Fundamentals of Enterprise-Wide Change	9	(24)
Chapter Purposes	9	(1)
Welcome to the Future	10	(2)
The Systems Thinking Approach	12	(1)
Achieving Superior Results	13	(1)
The Uniqueness of Enterprise-Wide Change	13	(3)
21st Century: Revolutionary Worldwide Change and Its Implications	16	(2)
The Secret of Constant Growth	18	(1)
75 Percent of All Major Changes Do Not Succeed	19	(4)
The "Big Three" Enterprise-Wide Failure Issues	23	(4)
Preview: The Enterprise-Wide Change Journey	27	(3)
Chapter One Recap	30	(3)
2. Seeking a Unity of Science for Living Systems	33	(20)
Chapter Purposes	33	(1)
Complexity Versus Simplicity: Our Different Views of the World	34	(4)
The Helicopter View of Life	38	(3)
Analytic Thinking: A Mindset Left Over from the Industrial Age	41	(5)
General Systems Theory: The Unity of Science	46	(5)
Chapter Two Recap	51	(2)
3. Foundations of the Systems Thinking Approach	53	(45)
Chapter Purposes	53	(2)
Systems Concept #1: Seven Levels of Living Systems	55	(3)
Systems Concept #2: Natural and Predictable Cycles of Change	58	(5)
Systems Concept #3: The Simplicity of Systems Thinking Is Backwards Thinking	63	(5)
Systems Concept #4: Twelve Characteristics of Living Systems	68	(1)
The Whole System: Living Systems Characteristics #1-#6	68	(6)
The Inner Workings of Systems: Living Systems Characteristics #7-#12	74	(5)
Some Guiding Principles of Systems Thinking	79	(14)
Chapter Three Recap	93	(4)
Part B Practical Application to Enterprise-Wide Change	97	(176)
Framework for Part B	98	(175)
4. Smart Start: Engineering Success Up-Front	101	(32)
Chapter Purposes	101	(1)
Chapter Context	102	(2)
Smart Start: Engineer Success Up-Front	104	(4)
The Iceberg Theory of Change-Three Realities of Life: Content-Process-Structure	108	(3)
The Structures of Change Expanded: Tailored to Your Needs	111	(2)
Structure and Player #1: Change Leaders	113	(1)
Structure and Player #2: Change Consultants	114	(2)
Structure and Player #3: Change Implementers	116	(2)
Structure and Player #4: Program Management Office	118	(2)
A Menu of Additional Change Infrastructures	120	(3)
Further Elaboration on Key Structures	123	(1)
The Game Plan for Enterprise-Wide Change	124	(4)
Chapter Four Recap	128	(5)
5. Clarity of Purpose: Working On the Enterprise	133	(28)
Chapter Purposes	133	(1)
Chapter Context: Working On the Enterprise	134	(1)
Missing Element #1: Phase E	135	(4)
Missing Element #2: Phase A	139	(7)
Missing Element #3: Phase A	146	(2)
Missing Element #4: Phase B	148	(6)
Summary: Clarity of Purpose	154	(3)
Chapter Five Recap	157	(4)
6. Assessing the Enterprise as a Living System	161	(26)
Chapter Purposes	161	(1)
Chapter Context	162	(1)
Some Mental Maps for Assessing Enterprises as Living Systems	163	(2)
Multiple Conflicting Mindsets or Mental Maps (Versus a Totally Integrated Enterprise-Wide Assessment)	165	(3)
One Mental Map of an Organization as a Living System	168	(5)
A New Enterprise-Wide Assessment Mental Map: A Business Excellence Architecture	173	(6)
Summary: Enterprise-Wide Assessment and Vital Signs	179	(4)
Chapter Six Recap	183	(4)
7. Simplicity of Execution: Working In the Enterprise	187	(30)
Chapter Purposes	187	(1)
Chapter Context	188	(3)
On the Path to Clarity and Simplicity	191	(3)
Cascading the Changes: Strategies-Initiatives-Tasks-Accountability-Rewards	194	(17)
Chapter Seven Recap	211	(6)
8. Wave After Wave of Changes	217	(34)
Chapter Purposes	217	(1)
Chapter Context	218	(2)
Individual Change: The Rollercoaster of Change	220	(4)
Enterprise-Wide Change and the Rollercoaster of Change	224	(5)
The Cascade of Change: Wave After Wave	229	(6)
Seven Natural Rings of Reality: Classifying Mainstream OD Change Interventions	235	(6)
The Seven Natural Rings of Reality Matrix and the Impact of the Rollercoaster of Change	241	(3)
Implications for the Enterprise-Wide Change Journey	244	(4)
Chapter Eight Recap	248	(3)
9. Sustain Business Excellence	251	(22)
Chapter Purposes	251	(2)
The Mid-Course Enterprise-Wide Change Review: Fighting Entropy in Enterprise-Wide Change	253	(6)
Annual Review of Organizational Capacity	259	(8)
Chapter Nine Recap	267	(2)
Enterprise-Wide People Edge Best Practices	269	(4)
Part C How to Begin Enterprise-Wide Change	273	(14)
10. Working on the Enterprise: The Bite-Sized Approach	277	(10)
Chapter Purpose	277	(1)
How to Begin: Tailored to Your Needs	278	(3)
The Results	281	(6)
Websites	287	(2)
Bibliography	289	(8)
About the Series	297	(4)
Statement of the Board	301	(6)
Afterword to the Series	307	(2)
About the Series Editors	309	(4)
About the Authors	313	(2)
Index	315