The EQ Edge Emotional Intelligence and Your Success

by Stein, Steven J.; Book, Howard E.

• ISBN13: 9780470681619
• ISBN10: 0470681616
• Edition: 3rd
• Format: Paperback
• Copyright: 2011-04-26
• Publisher: Jossey-Bass

Summary

Since the late 1990s, MHS has administered an emotional intelligence (EQ-i) test to over one million people in 56 countries and has consequently built the world's most comprehensive data bank on EQ-i. The analysis clearly indicates strong links between emotional intelligence and proven success in people's personal and professional lives. This book shows how EQ-i can be determined and effectively improved upon on an individual basis. Case studies in the book show how EQ-i has predicted and assisted in the success of people in a wide variety of fields, from the military to professional sports, from bankers and doctors to collection agents, teachers and journalists. Only in recent years have psychologists begun to appreciate the powerful links between emotional intelligence and a greater, more satisfying and well-rounded definition of success that embraces the workplace, marriage and personal relationships, social popularity and well-being. A person's Intelligence Quotient (IQ) cannot predict success in life. EQ-i, on the other hand, has been proven to be directly responsible for between 27 and 45 percent of job success. Obviously, from an HR and individual perspective, understanding EQ is a very significant tool. For people looking to have greater career success, or happier and healthier relationships, learning how to improve their emotional intelligence skills, as through this best-selling book, is the very necessary and significant step they must take. In this revised and updated edition, the authors introduce self-confidence as a new factor under Self-awareness, and explore this new facet of emotional intelligence and the critical role it plays in the way we relate to others and our ability to make decisions. There are new stories and case studies, including a profile of American hero Captain "Sully" Sullenberger as well as an in-depth look at demanding and stressful occupations such as air force pilots and the role emotional intelligence plays in exceptional circumstances and events.. There is also a chapter on the Emotional Intelligence Skills Assessment and how it has been developed to help people and organizations assess their level of emotional intelligence skills and apply actionable strategies to build on skills as needed.

Author Biography

Steven J. Stein and Howard E. Book show you how the dynamic of emotional intelligence works. By understanding EQ, you can build more meaningful relationships, boost your confidence and optimism, and respond to challenges with enthusiasm-all of which are essential ingredients of success.

Table of Contents

About EQ-i 2.0	p. ix
Preface	p. xi
Acknowledgments	p. xiii
Introduction	p. 1
The EQ Explosion
Exploring Emotional Intelligence	p. 11
The Airport and the ABCDEs	p. 33
The Self-Perception Realm
Emotional Self-Awareness	p. 53
Self-Regard	p. 68
Self-Actualization	p. 76
The Self-Expression Realm
Emotional Expression	p. 89
Independence	p. 96
Assertiveness	p. 105
The Interpersonal Realm
Interpersonal Relationships	p. 125
Empathy	p. 134
Social Responsibility	p. 147
The Decision-Making Realm
Reality Testing	p. 159
Problem Solving	p. 166
Impulse Control	p. 175
The Stress-Management Realm
Flexibility	p. 187
Stress Tolerance	p. 196
Optimism	p. 208
General Well-Being
Happiness	p. 219
Putting It All Together
The Star Performers	p. 233
More Star Performers	p. 258
The EQ Research Continues	p. 278
Emotional Intelligence as Ability	p. 294
The EQ-i 2.0	p. 305
EQ and Work Success	p. 313
The Emotional Intelligence Skills Assessment (EISA)	p. 319
Endnotes	p. 323
Index	p. 343
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