E-Quality Bridging the Total Quality Involvement Gap

by Mitter, Swasti; Shapiro, Gillian; Levy, Paul

• ISBN13: 9781898723127
• ISBN10: 1898723125
• Format: Paperback
• Copyright: 1996-09-01
• Publisher: Sussex Academic Press

Summary

"In this important contribution Shapiro et al. have identified the key elements to successful employee involvement in decision making and business results... They have identified how valuing and utilizing the total workforce results in stronger performance... For globalizing US companies, a reading of this book provides multiple opportunities to learn how to achieve desired goals in the context of quality and equality." D. Phelps-Feldkamp, Director, Quality & Buisiness Improvement, Consumer Communications Services, AT&T. "Mainstreams the study of working conditions for women... Given that TQM approaches and accomplishments are of great interest to management the world over, this integrative approach should catch the interest of managers and may cause them to realize the advantages of taking a broad look at the impact of TQM as it affects women..." Prof. Karen L. Hooks, University of South Florida

Table of Contents

Abbreviations and Glossary
Acknowledgments
A New Approach to Positive Action Programmes	p. 1
Research Methodology - Choice of Sector and Companies	p. 11
Equality-driven TQM	p. 17
Stories from the Field: The Implementation of Equality and Quality Policies	p. 25
Case-Study Results	p. 38
Bridging the Involvement Gap: Conclusions and Recommendations	p. 99
Future Research and Action	p. 106
Bibliography	p. 110
Index	p. 113
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