Essential Interviewing A Programmed Approach to Effective Communication

by Evans, David R.; Hearn, Margaret T.; Uhlemann, Max R.; Ivey, Allen E.

• ISBN13: 9780840034717
• ISBN10: 0840034717
• Additional ISBN(s): 9780495095118, 9781305271500
• Edition: 8th
• Format: Paperback
• Copyright: 2010-05-27
• Publisher: Brooks Cole
• More Book Details
• Purchase Benefits

Summary

With an emphasis on the three major stages of interviewing: exploration, clarification and action, ESSENTIAL INTERVIEWING offers the same programmed-learning model of interviewing that has successfully trained countless members of the helping professions for nearly 30 years. Based on Ivey's systematic method of interviewer, counselor, and therapist training, as well as Hearn's programmed-learning model, the text makes interview skills clear and specific. The authors give students the tools they need to conduct successful interviews with diverse clients in a variety of professional settings, including social work, counseling, nursing, personel work, and human services.

Table of Contents

Programming a Foundation for Learning

Listening and Exploration

Attending Behavior

Effective Questioning

Reflecting Content

Reflecting Feeling

Integrating Your Exploration Skills

Clarification: Helping Clients to Clarify Their Experiences and Develop Goals

Confronting

Communicating Feeling and Immediacy

Self-Disclosure

Interpreting

Action: Helping Clients to Take Action

Information Giving

Structuring for Exploration, Clarification, and Action

Enlisting Cooperation

Effective Communication: Facilitating Clarification, Exploration, and Action

Putting it All Together

Additional Resources

Index

Table of Contents provided by Publisher. All Rights Reserved.