The Essential Management Toolbox Tools, Models and Notes for Managers and Consultants

by Burtonshaw-Gunn, Simon

• ISBN13: 9780470518373
• ISBN10: 0470518375
• eBook ISBN(s): 9780470687437
• Edition: 1st
• Format: Hardcover
• Copyright: 2008-03-03
• Publisher: WILEY

Summary

A must have for all practising and aspiring consultants and strategists, this book covers a wide range of consultancy tools and techniques that are well displayed, well described and well referenced. The tools and techniques are helpfully divided in to twenty recognisable skills sectors within management consultancy fields and specialisms.The depiction of the content with diagrams aids the process of quick reference and ease of understanding. The tools and techniques can be utilised across the whole range of organisational sectors, both private and public. The purpose is not to short cut formal learning, but to provide easy access to a 'toolbox' of tried and tested management approaches through a collection of models, tools and occasional brief notes which consultants, managers and scholars can use in a practical way.

Author Biography

SIMON BURTONSHAW-GUNN has worked on management consultancy projects in the UK, Libya, the Republic of Kazakhstan, Indonesia, and the Kingdom of Saudi Arabia. In addition he has designed and delivered management training as part of a European Union co-operation programme in, Bangladesh, Thailand, Sri Lanka, Indonesia, Malaysia, the Philippines, Vietnam and India.
He has a strong academic background evidenced by two Master’s degrees in management strategy topics together with a PhD by research in partnering and collaborative working. To complement his academic achievements his experience is recognized with Fellowship of four professional institutions including the UK’s Chartered Management Institute and the Institute of Business Consulting. For a period of four years he held the position of a Post-doctorate Research Fellow at the Manchester Metropolitan University relinquishing this at the beginning of 2005 to take up the role of a Visiting Professor at the University of Salford in Greater Manchester. Here he served for almost three years in the 6* research rated School of the Built Environment before being appointed as the first Visiting Professor to the new Salford Business School. Professor Burtonshaw-Gunn has been a research examiner for the UK’s Chartered Institute of Purchasing and Supply (CIPS) since 2002 and is currently an external member of the Employment and Finance Committee and succession member to the Board of Governors at the University of Bolton. He has recently been appointed as a member of the Court at the University of Leeds for a two-year term.
Simon is one of the founding members of an academic research group (International Supply Chain Risk Management) and has presented conference papers in Sweden, the USA, UK, Hungary and India, together with a number of refereed publications, professional journal articles and textbook contributions. This is his first book.

Table of Contents

Foreword	p. ix
Introduction	p. xi
Acknowledgements	p. xv
Business Planning	p. 1
Change Management	p. 13
Customer Relationship Management	p. 45
Decision Making and Problem Resolution	p. 55
Financial Management	p. 83
International Management	p. 93
Marketing Management	p. 103
Organizational Development	p. 125
People-Focused Performance Management	p. 139
Process Improvement	p. 173
Product Management	p. 183
Project Management	p. 195
Quality Management	p. 211
Risk Management	p. 227
Strategic Management	p. 243
Supply Chain Management	p. 263
Time Management	p. 287
Undertaking Research	p. 301
Working as a Management Consultant	p. 311
Workshop Facilitation	p. 333
References	p. 349
Index	p. 355
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