Essential Managers Manual Managing for Excellence

by Heller, Robert; Heller, Robert

• ISBN13: 9780789480279
• ISBN10: 0789480271
• Edition: 2nd
• Format: Hardcover
• Copyright: 2009-10-19
• Publisher: DK Publishing, Inc.

Summary

Perfecting management skills and achieving excellence are the keys to success and job satisfaction. This manual covers everything the reader needs to know to maximize 12 core skills originally published in the Essential Manager's series. Topics include effective leadership, controlling budgets and accounts, and making the most of technology and ebusiness. Clear text, annotated photographs, and helpful diagrams reinforce the text and make these the most accessible and informative management guides on the market.

Table of Contents

Introduction	8	(6)
Achieving Excellence	14	(68)
Developing Your Potential	18	(20)
Improving Your Skills	38	(12)
Becoming More Effective	50	(16)
Achieving Success	66	(16)
Leading Effectively	82	(68)
Learning to Lead	86	(14)
Leading Others	100	(18)
Improving Your Effectiveness	118	(20)
Inspiring Excellence	138	(12)
Managing People	150	(68)
Developing Basic People Skills	154	(18)
Developing People	172	(18)
Finding Solutions	190	(12)
Assessing and Rewarding	202	(16)
Coaching Successfull	218	(68)
Understanding Coaching	222	(18)
Initiating Coaching	240	(22)
Making Coaching Work	262	(10)
Refining Coaching	272	(14)
Managing Projects	286	(68)
Understanding the Basics	290	(12)
Planning a Project	302	(20)
Implementing a Plan	322	(18)
Monitoring Performance	340	(14)
Thinking Strategically	354	(68)
Understanding Strategy	358	(12)
Analyzing Your Position	370	(10)
Planning a Strategy	380	(20)
Implementing a Strategy	400	(22)
Managing Budgets	422	(68)
Understanding Budgeting	426	(14)
Preparing to Budget	440	(10)
Writing a Budget	450	(22)
Monitoring a Budget	472	(18)
Understanding Accounts	490	(68)
Understanding the Basics	494	(8)
Mastering Accounts	502	(28)
Measuring Performance	530	(10)
Broadening Your Knowledge	540	(18)
Selling Successfully	558	(68)
Preparing to Sell	562	(10)
Dealing with Customers	572	(16)
Making a Successful Sale	588	(20)
Managing Sales Teams	608	(18)
Marketing Effectively	626	(68)
Putting Customers First	630	(18)
Building Strong Products	648	(12)
Maximizing Publicity	660	(18)
Developing a Strategy	678	(16)
Understanding Information Technology	694	(68)
Facing the Challenge of IT	698	(8)
Looking At IT on the Desktop	706	(24)
Managing IT	730	(16)
Profiting from the Internet	746	(16)
Moving to E-Business	762	(68)
Preparing for E-Business	766	(12)
Focusing on Customers	778	(10)
Developing Your E-Business	788	(28)
Getting Closer to Suppliers	816	(14)
Index	830	(32)
Acknowledgments	862