Essentials of Business Ethics : Creating an Organization of High Integrity and Superior Performance

by Denis Collins

• ISBN13: 9780470486009
• ISBN10: 0470486007
• Format: eBook
• Copyright: 2009-04-01
• Publisher: Wiley

Summary

The essential guide to creating an organization ofhigh integrity and superior performanceWith the high-profile corporate scandals that have taken place in recent years, corporate ethics are more important to a business than ever before. The failure of ethical leadership in an organization is very destructive-it demoralizes the workforce, breeds public distrust, and ultimately results in organizational decay.Based on more than two decades of consulting, teaching, and research, Denis Collins's Essentials of Business Ethics is designed with appreciation for your demanding professional obligations, with easy-to-find, at-your-fingertips information. Its nuts-and-bolts presentation provides you with practical "how-to" examples and best practices on every area of managing ethics inside your organization in a handy, concise format.This brief yet powerful guide presents executives and leaders with timely discussion on:Human nature and unethical behavior in organizationsDetermining the ethics of job candidatesThe differences between a Code of Ethics and a Code of ConductThe best practices for managing diversityUsing Management-by-Objectives to establish work goals that encourage ethical behaviorPerformance appraisals that reward ethical behaviorsAligning community outreach with the company's mission and assetsHandling the environmental change processHow to manage three internal communication mechanisms for employees to report potentially unethical or illegal behaviors: an Ethics & Compliance Office, Ombudsman, and Ethics HotlinesProviding a five-step ethics job-screen process and an ethical decision-making framework, as well as guidelines for conducting a variety of business ethics workshops, Essentials of Business Ethics is the only guide you will need containing all the relevant facts on business ethics, all in one place.

Table of Contents

Foreword

Preface

About the Web Site

Acknowledgments

Background.

Human Nature and Unethical Behavior in Organizations.

Daily Occurrence of Ethical Dilemmas

Competitive Advantages of Ethical Organizations

Managing Morally Imperfect People

What Is the Extent of Unethical Behaviors at Work?

What Types of Organizations and Operational Areas Have Ethical Problems?

Why Do Good People Behave Unethically?

What Are the Costs of Unethical Behaviors?

What Is Human Nature?

Summary

Notes

The Ethical Foundation of Capitalism and the Optimal Ethics Systems Model.

Adam Smith's Capitalism and Business Ethics

Federal Sentencing Guidelines

The Optimal Ethics Systems Model Solution

Summary

Notes

Getting Everyone On Board.

Hiring Ethical People.

The Five-Step Ethics Job Screen Process

Summary

Notes

Codes of Ethics and Codes of Conduct.

Difference between a Code of Ethics and a Code of Conduct

Importance of Code Expectations and Awareness

Prevalence of Codes of Ethics and Conduct

Code of Ethics Content

Code of Conduct Content

Effective Codes

Annual Code of Ethics Assessment

Summary

Notes

Ethical Decision-Making Framework.

Rotary International's Four-Way Test

Raytheon's Ethics Quick Test

The Ethics Decision-Making Framework

The Five Ethical Theories

Tension between Utilitarianism and Deontology

Persuading Others

Ten "Ethical Hazard Approaching" Signs

Summary

Notes

Ethics Training.

Extent of Ethics Training

Who to Train

Web-Based Ethics Training

Facilitating an Ethics Discussion

Ethics Training Options

Assessing the Ethics Training Workshops

Summary

Notes

Respecting Employee Diversity.

Competitive Advantages of Diversity Management

Four Layers of Diversity

Implementing a Diversity Initiative

Best Operational Practices for Managing Diversity

Diversity Training Problems and Solutions

Diversity Discussion Guidelines

Diversity Training Exercises

Summary

Notes

Daily Internal Operations.

Ethics Reporting Systems.

Undesirable Employee Reactions to Ethical Issues

Ethics & Compliance Officer (ECO)

Ombudsman

Assist Lines

Whistleblowing

Summary

Notes

Ethical Leadership, Work Goals, and Performance Appraisals.

Managers as Ethical Role Models

Great Place to Work“ Dimensions

Virtues and Leadership Practices

Work Goals

Performance Appraisals

Collection and Evaluation Issues

Performance Appraisal Feedback

Disciplining Work Rule Violations

Forgiveness

Summary

Notes

Empowering Ethical Employees.

Go-Getters, Fence-Sitters, and Adversarials

Effective Teams

Systematic Team Problem-Solving Process

Connecting Employees to the Mission - Appreciative Inquiry

Daily Performance Reflections

Scanlon-Type Gainsharing Plans

Open Book Management

Profit Sharing

Stock Options

Employee Stock Option Plans (ESOPs)

Cooperatives

Summary

Notes

Being a Good Citizen.

Environmental Management.

Competitive Advantages of Being Eco-Friendly

Managing the Environmental Change Process

Environmental Management System (EMS)

Environmental Risk Assessment

The Natural Step (TNS) Framework and Cost Reductions

Product Packaging and Design

Green Buildings

Environmental Performance Indicators

Sustainability Reporting

Summary

Notes

Community Outreach and Respect.

Business Case for Community Involvement

What to Give

Giving to Whom?

Team Building and Project Management Training Opportunities

Community Involvement Management Process

Community reputation Assessment

Social Performance Reporting

Summary

Notes

Index

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