Essentials of Management

by Dubrin, Andrew J.

• ISBN13: 9780538804950
• ISBN10: 0538804955
• Edition: 2nd
• Format: Paperback
• Copyright: 1990-01-01
• Publisher: South-Western Pub

Summary

Essentials of Management, 4e is the perfect introduction to the basics of managing a business and its personnel. Using the functional management approach, the book covers planning and decision making, organizing, leading and controlling. It takes a "hands-on" approach to learning, applying its concepts to the real world, and covering the most current topics in management today. Critical-Thinking Cases. Author Andrew DuBrin is well-known for his rich management cases. This book includes cases that will reinforce key concepts and enhance critical-thinking skills. Enhanced Content. This edition contains greatly increased discussion of TQM, Customer Satisfaction, ISO 9000, benchmarking, the Baldrige award and related quality topics. A new chapter on Teams and Teamwork was added to this edition.

Author Biography

Andrew J. DuBrin is Professor of Management at the College of Business, Rochester Institute of Technology.

Table of Contents

Introduction to Management
The Manager's Joh	p. 1
Who Is a Manager?	p. 2
Types of Managers	p. 4
The Process of Management	p. 5
The Seventeen Managerial Roles	p. 8
Five Key Managerial Skills	p. 13
Development of Managerial Skills	p. 15
The Evolution of Management Thought	p. 16
International Management and Cultural Diversity	p. 29
International Management	p. 30
Challenges Facing the Global Managerial Worker	p. 35
Methods of Entry into World Markets	p. 40
The Scope and Competitive Advantage of Managing Diversity	p. 45
Organizational Practices to Encourage Diversity	p. 49
Information Technology and the Internet	p. 59
Information Technology and the Manager's Job	p. 60
The Positive and Negative Consequences of Information Technology	p. 61
The Impact of the Internet on Customer and Other External Relationships	p. 67
The Effects of the Internet on Internal Operations	p. 71
Success Factors in an E-Business	p. 76
Ethics and Social Responsibility	p. 85
Business Ethics	p. 86
Social Responsibility	p. 94
Benefits Derived from Ethics and Social Responsibility	p. 102
Planning
Essentials of Planning	p. 111
The Contribution of Planning	p. 112
A General Framework for Planning	p. 112
Strategic Planning and Business Strategies	p. 117
The Development of Business Strategy	p. 120
Operating Plans, Policies, Procedures, and Rules	p. 128
Management by Objectives: A System of Planning and Review	p. 130
Problem Solving and Decision Making	p. 137
Nonprogrammed Versus Programmed Decisions	p. 138
Steps in Problem Solving and Decision Making	p. 139
Influences on Decision Making	p. 144
Creativity in Managerial Work	p. 150
Group Problem Solving and Decision Making	p. 159
Quantitative Techniques for Planning and Decision Making	p. 171
Forecasting Methods	p. 172
Gantt Charts and Milestone Charts	p. 176
Program Evaluation and Review Technique	p. 178
Break-Even Analysis	p. 182
Decision Trees	p. 184
Inventory Control Techniques	p. 186
Pareto Diagrams for Problem Identification	p. 190
Organizing
Job Design and Work Schedules	p. 197
Basic Concepts of Job Design	p. 198
Job Involvement, Enlargement, and Rotation	p. 205
Job Crafting and Job Design	p. 206
Ergonomics and Job Design	p. 207
Modified Work Schedules and Job Design	p. 209
Organization Structure, Culture, and Change	p. 221
Bureaucracy as a Form of Organization	p. 222
Departmentalization	p. 224
Modifications of the Bureaucratic Organization	p. 228
Delegation, Empowerment, and Decentralization	p. 233
Organizational Culture	p. 235
Managing Change	p. 241
Staffing and Human Resource Management	p. 255
The Staffing Model	p. 256
Legal Aspects of Staffing	p. 256
Strategic Human Resource Planning	p. 259
Recruitment	p. 260
Selection	p. 262
Orientation, Training, and Development	p. 271
Performance Appraisal	p. 274
Compensation	p. 277
Leading
Leadership	p. 285
The Link Between Leadership and Management	p. 286
The Leadership Use of Power and Authority	p. 288
Characteristics, Traits, and Behaviors of Effective Leaders	p. 291
Leadership Styles	p. 296
Transformational and Charismatic Leadership	p. 303
The Leader as a Mentor	p. 306
Leadership Skills	p. 308
Motivation	p. 317
The Relationship Between Motivation, Performance, and Commitment	p. 318
Motivation Through Need Satisfaction	p. 320
Motivation Through Goal Setting	p. 325
Behavior Modification	p. 327
Motivation Through Financial Incentives	p. 331
Expectancy Theory	p. 337
Equity Theory and Job Motivation	p. 339
Communication	p. 349
The Communication Process	p. 350
Nonverbal Communication in Organizations	p. 352
Organizational Channels and Directions of Communication	p. 355
Barriers to Communication	p. 359
Overcoming Barriers to Communication	p. 362
How to Conduct an Effective Meeting	p. 369
Organizational Politics and Interpersonal Communication	p. 370
Teams, Groups, and Teamwork	p. 379
Types of Teams and Groups	p. 380
Characteristics of Effective Work Groups	p. 386
Stages of Group Development	p. 389
Roles for Team and Group Members	p. 391
Managerial Actions for Building Teamwork	p. 392
Being an Effective Team Player	p. 393
Potential Contributions and Problems of Teams and Groups	p. 395
Resolving Conflict within Teams and Groups	p. 398
Controlling
Essentials of Control	p. 409
Controlling and the Other Management Functions	p. 410
Types and Strategies of Control	p. 411
Steps in the Control Process	p. 413
Nonbudgetary Control Techniques	p. 417
Budgets and Budgetary Control Techniques	p. 418
Managing Cash Flow and Cost Cutting	p. 423
Information Systems and Control	p. 428
Characteristics of Effective Controls	p. 431
Managing Ineffective Performers	p. 441
Factors Contriburing to Ineffective Performance	p. 442
The Control Model for Managing Ineffective Performers	p. 446
Coaching and Constructive Criticism	p. 453
Employee Discipline	p. 454
Dealing with Difficult People, Including Cynics	p. 457
Termination	p. 460
Managing for Personal Effectiveness
Enhancing Personal Productivity and Managing Stress	p. 467
Improving Your Work Habits and Time Management	p. 468
Understanding and Reducing Procrastination	p. 474
The Nature of Stress and Burnout	p. 478
Stress Management Techniques	p. 482
Glossary	p. 491
Index	p. 501
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