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What is included with this book?
| Preface | |
| Principles | |
| Characteristics of Writing at Work | |
| Writing at Work versus Writing at School | |
| Achieving job goals | |
| Addressing a variety of readers who have different perspectives | |
| Excessive paperwork and e-mails | |
| Unknown readers over an infinite time | |
| Legal liability for the writer and the organization | |
| Using a variety of documents | |
| The Foundations of Effective Writing at Work | |
| The Qualities of Good Technical Writing | |
| Exercises | |
| Writing for Your Readers | |
| Understand Your Readers-The Heart of the Planning Process | |
| Determine your readers and their perspectives | |
| Determine your purpose | |
| Understand your role as a writer | |
| Plan the content | |
| Anticipate the context in which your writing will be received | |
| Case 2-1 | |
| Case 2-2 | |
| The Basic Parts of the Composing Process | |
| Analyzing the writing situation-purpose, readers, and context | |
| Choosing/discovering content | |
| Arranging content | |
| Drafting | |
| Revising | |
| Editing | |
| Case 2-3 | |
| Planning and Revision Checklist: Audience, Purpose, and Context | |
| Exercises | |
| Writing Ethically | |
| Your Professional Obligations | |
| Codes of Conduct | |
| Recognizing Unethical Communication | |
| Plagiarism and theft of intellectual property | |
| Deliberately imprecise or ambiguous language | |
| Manipulation of numerical information | |
| Use of misleading illustrations | |
| Promotion of prejudice | |
| Managing Unethical Situations | |
| Ethics Decision Checklist | |
| Exercises | |
| Achieving a Readable Style | |
| The Paragraph | |
| Examples for study | |
| Basic Principles of Effective Style | |
| Determine your readers' knowledge of the subject | |
| Determine whether a Particular style is expected | |
| Adjust the style to the purpose, the readers, and the context | |
| Keys to Building Effective Sentences | |
| Select your level of language | |
| adjust the density of information | |
| Watch sentence length | |
| Keep subjects and verbs close together | |
| Write simple, squeaky-clean prose | |
| Avoid pompous language | |
| write to express, not to impress | |
| Avoid excessive use of is/are verb forms | |
| Use active voice for clarity | |
| Word Choice | |
| Style Checklist | |
| Exercises | |
| Designing Documents | |
| Understanding the Basics of Document Design | |
| Know what decisions are yours to make | |
| Choose a design that fits your situation | |
| Plan your design from the beginning | |
| Reveal your design to your readers | |
| Keep your design consistent | |
| Designing Effective Pages and Screens | |
| Use blank space to frame and group information | |
| Space the lines of text for easy reading | |
| Set the line length for easy reading | |
| Use a ragged right margin | |
| Helping Readers Locate Information | |
| Use frequent headings | |
| Write descriptive headings | |
| Design distinctive headings | |
| Use page numbers and headers or footers | |
| Document Design Checklist | |
| Exercises | |
| Designing Illustrations | |
| Tables | |
| Bar and Column Graphs | |
| Circle Graphs | |
| Line Graphs | |
| Organization Charts | |
| Flow Charts | |
| Diagrams | |
| Photographs | |
| Designing Illustrations Ethically | |
| Illustration Checklist | |
| Exercises | |
| Applications | |
| E-mails, Memoranda, and Letters | |
| E-mails | |
| Memos and Letters | |
| Guidelines for Ensuring Quality | |
| Appropriate Tone in E-mails, Memos, and Letters | |
| Phrases to avoid | |
| Writing that sounds phony or arrogant | |
| Writing that sounds tactless | |
| Guidelines for Creating an Appropriate Tone | |
| Planning and Writing Common Types of Memos and Letters | |
| Case 7-1: Informational memo | |
| Case 7-2: Instructional memo | |
| Case 7-3: Letter requesting information | |
| Case 7-4: Unfavorable news letter | |
| Case 7-5: Persuasive letter | |
| Case 7-6: Letter of reply | |
| Review of Principles: Questions for Planning | |
| Correspondence Checklist | |
| Exercises | |
| Technical Reports | |
| Kinds of Reports | |
| Report Heading | |
| Subject line | |
| Reference | |
| Action required | |
| Distribution List | |
| Parts of a Technical Report | |
| Introduction | |
| Summary | |
| Introduction + summary | |
| Conclusion | |
| Recommendations | |
| Attachments | |
| Developing Reports | |
| Case 8-1 | |
| Additional report examples | |
| Elements of Formal Reports | |
| Prefatory elements | |
| Abstracts and summaries | |
| Discussion, or body of the report | |
| Case 8-2 | |
| Conclusion | |
| Recommendations | |
| Appendixes | |
| Letter Reports | |
| Report for Study | |
| Checklist for Developing Proposals and Progress Reports | |
| Exercises | |
| Proposals and Progress Reports | |
| Proposals | |
| Example RFP | |
| The context of proposal development | |
| Effective argument in proposal development | |
| Standard sections of proposals | |
| Case 9-1: Research proposal | |
| Case 9-2: Project proposal | |
| Progress Reports | |
| Structure of progress reports | |
| Case 9-3 | |
| Case 9-4 | |
| Style and Tone of Proposals and Progress Reports | |
| Checklist for Developing Proposals and Progress Reports | |
| Exercises | |
| Instructions, Procedures, and Policies | |
| Instructions versus Procedures | |
| Planning Instructions and Procedures | |
| Structure and Organization | |
| Introduction | |
| Theory governing the procedure or instruction | |
| Warnings, cautions, hazards, and notes regarding safety or quality | |
| Conditions under which the task is to be performed | |
| Name of each step | |
| Case 10-1: Process instructions | |
| Case 10-2: Instructional report | |
| Case 10-3: Instructional letter | |
| Online Instructions | |
| Case 10-4 | |
| Reflections on Developing Effective Instructions | |
| Case 10-5 | |
| Checklist for Developing Instructions and Procedures | |
| Exercises | |
| Oral Reports | |
| Understanding the Speaking-Writing Relationship | |
| Analyzing the Audience | |
| Determining the Goal of Your Presentation | |
| Choosing and Shaping Content | |
| Analyzing the Context | |
| Choosing the Organization | |
| Choosing an Appropriate Speaking Style | |
| Choosing Visuals to Enhance Your Purpose and Meaning | |
| Planning Your Presentation-Questions You Need to Ask | |
| Audience | |
| Purpose | |
| Context | |
| Content | |
| Graphics | |
| Style | |
| Speaking to Multicultural Audiences | |
| Designing Each Segment | |
| Choose an interesting title | |
| Develop your presentation around three main divisions | |
| Plan the introduction carefully | |
| Design the body | |
| Design the conclusion | |
| Choosing an Effective Delivery Style | |
| Techniques to enhance audience comprehension | |
| Designing and Presenting the Written Paper | |
| Structuring the written speech | |
| Writing the speech | |
| Practicing the presentation | |
| Checklist for Preparing Oral Reports | |
| Exercises | |
| Resumes and Job Applications | |
| The Correspondence of the Job Search | |
| Letter of application | |
| The resume | |
| Follow-up letters | |
| Interviewing | |
| The interview | |
| Negotiation | |
| Before and after the interview | |
| Job Search Checklist | |
| Exercises | |
| Brief Guide to Grammar, Punctuation, and Usage | |
| Documentation Systems: MLA, CMS, and APA | |
| Index | |
| Table of Contents provided by Publisher. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.
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