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| Preface | |
| Principles | |
| Characteristics of Writing at Work | |
| Writing at Work versus Writing at School | |
| Achieving job goals | |
| Addressing a variety of readers who have different perspectives | |
| Excessive paperwork and e-mails | |
| Unknown readers over an infinite time | |
| Legal liability for the writer and the organization | |
| Using a variety of documents | |
| The Foundations of Effective Writing at Work | |
| The Qualities of Good Technical Writing | |
| Exercises | |
| Writing for Your Readers | |
| Understand Your Readers-The Heart of the Planning Process | |
| Determine your readers and their perspectives | |
| Determine your purpose | |
| Understand your role as a writer | |
| Plan the content | |
| Anticipate the context in which your writing will be received | |
| Case 2-1 | |
| Case 2-2 | |
| The Basic Parts of the Composing Process | |
| Analyzing the writing situation-purpose, readers, and context | |
| Choosing/discovering content | |
| Arranging content | |
| Drafting | |
| Revising | |
| Editing | |
| Case 2-3 | |
| Planning and Revision Checklist: Audience, Purpose, and Context | |
| Exercises | |
| Writing Ethically | |
| Your Professional Obligations | |
| Codes of Conduct | |
| Recognizing Unethical Communication | |
| Plagiarism and theft of intellectual property | |
| Deliberately imprecise or ambiguous language | |
| Manipulation of numerical information | |
| Use of misleading illustrations | |
| Promotion of prejudice | |
| Managing Unethical Situations | |
| Ethics Decision Checklist | |
| Exercises | |
| Achieving a Readable Style | |
| The Paragraph | |
| Examples for study | |
| Basic Principles of Effective Style | |
| Determine your readers' knowledge of the subject | |
| Determine whether a Particular style is expected | |
| Adjust the style to the purpose, the readers, and the context | |
| Keys to Building Effective Sentences | |
| Select your level of language | |
| adjust the density of information | |
| Watch sentence length | |
| Keep subjects and verbs close together | |
| Write simple, squeaky-clean prose | |
| Avoid pompous language | |
| write to express, not to impress | |
| Avoid excessive use of is/are verb forms | |
| Use active voice for clarity | |
| Word Choice | |
| Style Checklist | |
| Exercises | |
| Designing Documents | |
| Understanding the Basics of Document Design | |
| Know what decisions are yours to make | |
| Choose a design that fits your situation | |
| Plan your design from the beginning | |
| Reveal your design to your readers | |
| Keep your design consistent | |
| Designing Effective Pages and Screens | |
| Use blank space to frame and group information | |
| Space the lines of text for easy reading | |
| Set the line length for easy reading | |
| Use a ragged right margin | |
| Helping Readers Locate Information | |
| Use frequent headings | |
| Write descriptive headings | |
| Design distinctive headings | |
| Use page numbers and headers or footers | |
| Document Design Checklist | |
| Exercises | |
| Designing Illustrations | |
| Tables | |
| Bar and Column Graphs | |
| Circle Graphs | |
| Line Graphs | |
| Organization Charts | |
| Flow Charts | |
| Diagrams | |
| Photographs | |
| Designing Illustrations Ethically | |
| Illustration Checklist | |
| Exercises | |
| Applications | |
| E-mails, Memoranda, and Letters | |
| E-mails | |
| Memos and Letters | |
| Guidelines for Ensuring Quality | |
| Appropriate Tone in E-mails, Memos, and Letters | |
| Phrases to avoid | |
| Writing that sounds phony or arrogant | |
| Writing that sounds tactless | |
| Guidelines for Creating an Appropriate Tone | |
| Planning and Writing Common Types of Memos and Letters | |
| Case 7-1: Informational memo | |
| Case 7-2: Instructional memo | |
| Case 7-3: Letter requesting information | |
| Case 7-4: Unfavorable news letter | |
| Case 7-5: Persuasive letter | |
| Case 7-6: Letter of reply | |
| Review of Principles: Questions for Planning | |
| Correspondence Checklist | |
| Exercises | |
| Technical Reports | |
| Kinds of Reports | |
| Report Heading | |
| Subject line | |
| Reference | |
| Action required | |
| Distribution List | |
| Parts of a Technical Report | |
| Introduction | |
| Summary | |
| Introduction + summary | |
| Conclusion | |
| Recommendations | |
| Attachments | |
| Developing Reports | |
| Case 8-1 | |
| Additional report examples | |
| Elements of Formal Reports | |
| Prefatory elements | |
| Abstracts and summaries | |
| Discussion, or body of the report | |
| Case 8-2 | |
| Conclusion | |
| Recommendations | |
| Appendixes | |
| Letter Reports | |
| Report for Study | |
| Checklist for Developing Proposals and Progress Reports | |
| Exercises | |
| Proposals and Progress Reports | |
| Proposals | |
| Example RFP | |
| The context of proposal development | |
| Effective argument in proposal development | |
| Standard sections of proposals | |
| Case 9-1: Research proposal | |
| Case 9-2: Project proposal | |
| Progress Reports | |
| Structure of progress reports | |
| Case 9-3 | |
| Case 9-4 | |
| Style and Tone of Proposals and Progress Reports | |
| Checklist for Developing Proposals and Progress Reports | |
| Exercises | |
| Instructions, Procedures, and Policies | |
| Instructions versus Procedures | |
| Planning Instructions and Procedures | |
| Structure and Organization | |
| Introduction | |
| Theory governing the procedure or instruction | |
| Warnings, cautions, hazards, and notes regarding safety or quality | |
| Conditions under which the task is to be performed | |
| Name of each step | |
| Case 10-1: Process instructions | |
| Case 10-2: Instructional report | |
| Case 10-3: Instructional letter | |
| Online Instructions | |
| Case 10-4 | |
| Reflections on Developing Effective Instructions | |
| Case 10-5 | |
| Checklist for Developing Instructions and Procedures | |
| Exercises | |
| Oral Reports | |
| Understanding the Speaking-Writing Relationship | |
| Analyzing the Audience | |
| Determining the Goal of Your Presentation | |
| Choosing and Shaping Content | |
| Analyzing the Context | |
| Choosing the Organization | |
| Choosing an Appropriate Speaking Style | |
| Choosing Visuals to Enhance Your Purpose and Meaning | |
| Planning Your Presentation-Questions You Need to Ask | |
| Audience | |
| Purpose | |
| Context | |
| Content | |
| Graphics | |
| Style | |
| Speaking to Multicultural Audiences | |
| Designing Each Segment | |
| Choose an interesting title | |
| Develop your presentation around three main divisions | |
| Plan the introduction carefully | |
| Design the body | |
| Design the conclusion | |
| Choosing an Effective Delivery Style | |
| Techniques to enhance audience comprehension | |
| Designing and Presenting the Written Paper | |
| Structuring the written speech | |
| Writing the speech | |
| Practicing the presentation | |
| Checklist for Preparing Oral Reports | |
| Exercises | |
| Resumes and Job Applications | |
| The Correspondence of the Job Search | |
| Letter of application | |
| The resume | |
| Follow-up letters | |
| Interviewing | |
| The interview | |
| Negotiation | |
| Before and after the interview | |
| Job Search Checklist | |
| Exercises | |
| Brief Guide to Grammar, Punctuation, and Usage | |
| Documentation Systems: MLA, CMS, and APA | |
| Index | |
| Table of Contents provided by Publisher. All Rights Reserved. |
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