The Etiquette Advantage in Business

by Post, Peggy; Post, Peter

• ISBN13: 9780062736727
• ISBN10: 0062736728
• Format: Hardcover
• Copyright: 1999-10-21
• Publisher: HarperCollins Publications

Summary

This latest addition to the Post line shows how skilled manners (and good sense) can be used to achieve success in today's competitive business environment.

Author Biography

Peggy Post represents the third generation of Post authors, the recognized authorities on etiquette. Peggy has provided etiquette advice to some of America's top corporations, drawing on a thirty-year career that has included work in the travel, banking, and relocation management industries. She is married to Emily's great-grandson Allen, and the couple resides in Florida. Peter Post has owned his own successful business, PostScript, Inc, a marketing and public relations firm in Burlington, Vermont, for fifteen years. One of Emily's four great-grandchildren, he serves as an officer of The Emily Post Institute, which continues her work. His diverse background in marketing, education, and journalism spans more than twenty-five years. He has a master's degree in fine art and resides in Charlotte, Vermont, with his wife and two daughters.

Table of Contents

Acknowledgments	vii
Introduction	ix
The Path to Employment	1	(48)
The Real You	3	(4)
The Job Search	7	(14)
Resumes and Application Letters	21	(13)
The Interview	34	(15)
Life At the Office	49	(98)
You and your Coworkers	51	(31)
In your Workspace	82	(11)
Around the Floor	93	(11)
You and your Supervisors	104	(22)
Women and Men Together	126	(9)
Your Personal Privacy	135	(5)
Office Building Etiquette	140	(7)
Business Dress	147	(34)
Business Clothes for Men	149	(16)
Business Clothes for Women	165	(16)
Executive Etiquette	181	(40)
The Manager's Responsibilities	183	(17)
The Manager's Obligations	200	(13)
Your Support Staff	213	(8)
The World Outside	221	(44)
Pleasing the Customer	223	(13)
Business Gifts	236	(8)
The Thoughtful Traveler	244	(13)
At Conventions and Trade Shows	257	(8)
The Spoken Word	265	(38)
``How Do You Do?''	267	(8)
The Smart Conversationalist	275	(13)
On The Telephone	288	(15)
The Written Word	303	(60)
The Good Writer	305	(9)
Effective Business Letters	314	(22)
Types of Correspondence	336	(20)
Communicating Electronically	356	(7)
The Business Meeting	363	(26)
The Almost Perfect Meeting	365	(15)
When you Attend	380	(9)
Business Entertainments	389	(70)
Business Meals	391	(28)
Other Entertainments	419	(9)
At Corporate Events	428	(14)
Entertaining At Home	442	(17)
Doing Business Abroad	459	(68)
Before You Go	461	(7)
Language and Other Matters	468	(11)
Adjusting your Cultural Lens	479	(48)
The Home Office	527	(30)
A Special Opportunity	529	(11)
Your Business Relationships	540	(10)
Family and Friends	550	(7)
Bibliography	557	(4)
Index	561