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9780062736727

The Etiquette Advantage in Business

by ;
  • ISBN13:

    9780062736727

  • ISBN10:

    0062736728

  • Format: Hardcover
  • Copyright: 1999-10-21
  • Publisher: HarperCollins Publications
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Summary

This latest addition to the Post line shows how skilled manners (and good sense) can be used to achieve success in today's competitive business environment.

Author Biography

Peggy Post represents the third generation of Post authors, the recognized authorities on etiquette. Peggy has provided etiquette advice to some of America's top corporations, drawing on a thirty-year career that has included work in the travel, banking, and relocation management industries. She is married to Emily's great-grandson Allen, and the couple resides in Florida. Peter Post has owned his own successful business, PostScript, Inc, a marketing and public relations firm in Burlington, Vermont, for fifteen years. One of Emily's four great-grandchildren, he serves as an officer of The Emily Post Institute, which continues her work. His diverse background in marketing, education, and journalism spans more than twenty-five years. He has a master's degree in fine art and resides in Charlotte, Vermont, with his wife and two daughters.

Table of Contents

Acknowledgments vii
Introduction ix
The Path to Employment
1(48)
The Real You
3(4)
The Job Search
7(14)
Resumes and Application Letters
21(13)
The Interview
34(15)
Life At the Office
49(98)
You and your Coworkers
51(31)
In your Workspace
82(11)
Around the Floor
93(11)
You and your Supervisors
104(22)
Women and Men Together
126(9)
Your Personal Privacy
135(5)
Office Building Etiquette
140(7)
Business Dress
147(34)
Business Clothes for Men
149(16)
Business Clothes for Women
165(16)
Executive Etiquette
181(40)
The Manager's Responsibilities
183(17)
The Manager's Obligations
200(13)
Your Support Staff
213(8)
The World Outside
221(44)
Pleasing the Customer
223(13)
Business Gifts
236(8)
The Thoughtful Traveler
244(13)
At Conventions and Trade Shows
257(8)
The Spoken Word
265(38)
``How Do You Do?''
267(8)
The Smart Conversationalist
275(13)
On The Telephone
288(15)
The Written Word
303(60)
The Good Writer
305(9)
Effective Business Letters
314(22)
Types of Correspondence
336(20)
Communicating Electronically
356(7)
The Business Meeting
363(26)
The Almost Perfect Meeting
365(15)
When you Attend
380(9)
Business Entertainments
389(70)
Business Meals
391(28)
Other Entertainments
419(9)
At Corporate Events
428(14)
Entertaining At Home
442(17)
Doing Business Abroad
459(68)
Before You Go
461(7)
Language and Other Matters
468(11)
Adjusting your Cultural Lens
479(48)
The Home Office
527(30)
A Special Opportunity
529(11)
Your Business Relationships
540(10)
Family and Friends
550(7)
Bibliography 557(4)
Index 561

Supplemental Materials

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