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| Acknowledgements | |
| Introduction | p. 1 |
| Chairman's Introduction - PASS and PASSING in the Context of their Time | p. 11 |
| The PASS and PASSING Evaluation Instruments | p. 13 |
| What Have We Been Learning from PASS and PASSING in Workshops and Real Evaluations? | p. 25 |
| Evaluation and Change in Service Systems for People with Disabilities | p. 33 |
| Do PASS and PASSING Pass? A Critique of PASS/ING | p. 50 |
| The Results from PASS and PASSING Evaluations | p. 61 |
| ACE - An Assessment of Care Environments | p. 78 |
| PASS/ING and ACE in Action - Similarities and Differences in Evaluating Services | p. 84 |
| Evaluating Quality | p. 107 |
| Exploring Quality of Life and its Relationship to PASS: Looking for Agreement | p. 114 |
| Quality Measurement in the All-Wales Strategy | p. 126 |
| QUARTZ, PASSING and User Involvement: Meeting Points and Departure Points | p. 135 |
| What Do Users Think About Quality? | p. 148 |
| Quality for People - Learning from Service Users About Quality | p. 158 |
| IQA: Inside Quality Assurance - Its Rationale and Use in Residential and Non-Residential Settings | p. 164 |
| Framework for Accomplishment | p. 180 |
| Service Evaluation by People with Learning Difficulties | p. 191 |
| Aiming for Objectivity and Balance in the Evaluation of the Quality of Life Experienced by Service Users with Learning Disabilities | p. 201 |
| Who Should Evaluations be Carried Out for? | p. 207 |
| Summing Up - Safeguarding Quality | p. 213 |
| Contributors | p. 217 |
| Index | p. 221 |
| Table of Contents provided by Blackwell. All Rights Reserved. |
