- Identify your firm's true values and discover what qualities are needed to develop them further
- Learn to value and appreciate clients as a means for positive change
- Discover how to handle responsibility and blame in a client-focused perspective
- Change your self-perception and improve your perception of the world
- Learn how your workspace can effect client-perception
- Recognize and embrace change as an opportunity for growth within the firm
- Understand important skills of self-management and learn to listen to physical signals
- Learn simple behavioral techniques to build trust and lasting relationships
- Promote the conditions within your firm that will allow relationship building to flourish