Everything Counts : 52 Remarkable Ways to Inspire Excellence and Drive Results

by Gary Ryan Blair

• ISBN13: 9780470559611
• ISBN10: 0470559616
• Format: eBook
• Copyright: 2009-10-01
• Publisher: Wiley

Summary

Everything Counts! is an execution strategy for inspiring excellence and driving exceptional results.Too many people and organizations are mired in a mediocrity of their own making. They focus their attention and efforts on getting the big things right, but they ignore the little things that often make a big difference. As a result, reputations are damaged, brands diluted, and loyalty is lost by blatant disregard for the small stuff which negatively impacts the customer experience. For years, we've been taught not to sweat the small stuff, but in the real world of business, Everything Counts.Everything Counts is a call to greater awareness and with awareness comes a responsibility to raise the performance bar. It offers a powerful operating philosophy that will steer your organization to reach higher levels of growth, productivity, and performance. From the smallest customer contact to the most minute details of product quality, the little things add up to a pretty big deal. Serving as the definitive guide on organizational and personal mastery, this book gives you a foundation for unparalleled customer service, superior quality, and consistent performance. A proven system for organizing, aligning, and improving all your efforts in sales, service, and performance improvement Shows how concentrating on the small things leads to growth, productivity, personal success, and business greatness Helps you motivate your people and teams to achieve better results on both the personal and organizational levelEverything Counts reminds us that seemingly small things can make tremendous differences. The purpose of this book is to help you internally define and take ownership of the most fundamental principle behind achieving results beyond you expectations-a single idea with an actionable focus-Everything Counts!

Table of Contents

Foreword

Acknowledgments

Introduction

Professional Strategies

Every Detail Counts

Commitment Counts

Leadership Counts

Focus Counts

Consistency Counts

Boldness Counts

Quality Counts

Planning Counts

Vision Counts

Teamwork Counts

Ethics Count

Goal Setting Counts

Innovation Counts

Rewards and Recognition Count

Every Customer Counts

Energy Management Counts

Speed Counts

Lifelong Learning Counts

Networking Counts

Personal Strategies

Character Counts

Common Sense Counts

Excellence Counts

Every Choice Counts

Passion Counts

Perseverance Counts

Courage Counts

Patience Counts

Humility Counts

Self-Discipline Counts

Etiquette Counts

Optimism Counts

Health Counts

Gratitude Counts

Reputation Counts

Personal Development Counts

Sustainability Counts

Your Legacy Counts

Loyalty Counts

Universal Concepts

Truth Counts

Joy Counts

Simplicity Counts

Inconvenience Counts

Diversity Counts

Failure Counts

Sportsmanship Counts

Resiliency Counts

Fundamentals Count

Every Dollar Counts

Every Vote Counts

Contribution Counts

History Counts

Peace Counts

Top Ten Reasons to Visit EverythingCounts.com

About the Author

Index

Table of Contents provided by Publisher. All Rights Reserved.