The Evolving Water Utility

by Westerhoff, Garret P.; Gale, Diana; Gilbert, Jerome; Haskins, Scott; Reiter, Paul; Zeilig, Nancy

• ISBN13: 9781583212394
• ISBN10: 1583212396
• Edition: 1st
• Format: Hardcover
• Copyright: 2003-06-01
• Publisher: Amer Water Works Assn

Summary

This book synthesizes the experiences gained by water utilities over the past 5 years in regards to dealing with modern societal pressures: regulatory mandates, local and state politics, consumer expectation, increasing infrastructure costs, etc. Methods and optional strategies that utilities can adopt are discussed. Major areas covered are adaptive organizations, operational strategies and capital facilities issues.

Table of Contents

Preface	vii
Acknowledgments	xi
Primary Authors	xv
Introduction	xvii
PART 1: THE STATE OF CHANGE
Introduction	1	(58)
Chapter 1 Driving Forces for Change	3	(16)
Chapter 2 The Global Perspective	19	(10)
Chapter 3 Setting a Strategic Direction	29	(12)
Chapter 4 Pathways to Change	41	(18)
PART 2: CREATING AN ADAPTIVE ORGANIZATION
Introduction	59	(146)
Chapter 5 Strategic Thinking and Planning	61	(22)
Chapter 6 Focusing on and Communicating With Customers	83	(22)
Chapter 7 Creating a Learning Organization	105	(16)
Chapter 8 Developing Leadership for Change	121	(22)
Chapter 9 Wise Use of Human Capital	143	(18)
Chapter 10 Labor-Management Relationships	161	(20)
Chapter 11 Governance Issues	181	(24)
PART 3: IMPLEMENTING OPERATIONAL STRATEGIES
Introduction	205	(114)
Chapter 12 Effective Asset Management	207	(26)
Chapter 13 Improving Security and Emergency Planning	233	(22)
Chapter 14 Wise Use of Information Technologies	255	(22)
Chapter 15 Operating Efficiently	277	(20)
Chapter 16 Ensuring Energy Efficiency	297	(22)
PART 4: IMPLEMENTING STRATEGIES FOR CAPITAL FACILITIES
Introduction	319	(100)
Chapter 17 Efficient Approaches to Facility Development	321	(18)
Chapter 18 Capital Project Delivery Methods	339	(24)
Chapter 19 Procuring Contract Services	363	(18)
Chapter 20 Contract and Procurement Law	381	(18)
Chapter 21 Public Versus Private Financing	399	(20)
Appendix Case Study References	419	(8)
Index	427