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9781440504358

Exceptional Customer Service : Exceed Customer Expectations to Build Loyalty and Boost Profits

by ; ; ;
  • ISBN13:

    9781440504358

  • ISBN10:

    1440504350

  • Edition: 2nd
  • Copyright: 2009-09-01
  • Publisher: F & W Pubns

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Summary

In today's market, customer service is a key competitive advantage. Learn to expand your customer base when the industry is shrinking, use new media to reach consumers, and make a lasting, great impression on customers. When businesses are fighting to survive, creating a great experience for customers isn't just important it's essential.

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