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JON PIOT is President of Technisource Solutions Group. He was cofounder and CEO of Impact Innovations Group. Formerly, he consulted to many Fortune 500 companies on IT strategy and systems development while at Booz Allen Hamilton and, prior to that, at Andersen Consulting. He holds an MBA from Harvard Business School and a bachelor's degree in computer science from Southern Methodist University, where he is now an Adjunct Professor of Engineering Management Information Systems. He lives with his wife and three children in Dallas, Texas.
The Effective IT Organization | |
The IT Dilemma | p. 3 |
IT Ineffectiveness Sources and Causes | p. 34 |
IT Costs | p. 43 |
IT Scope and Strategy | p. 69 |
Managing the IT Department | |
The IT Organization | p. 89 |
The Chief Information Officer | p. 121 |
IT Standards | p. 143 |
IT Operations and Infrastracture | p. 192 |
IT Problem Management | p. 272 |
Application Management | p. 298 |
IT Human Resources | p. 348 |
Vendor Selection | p. 386 |
Vendor Management and Outsourcing | p. 451 |
Senior Executive IT Management | |
Business Communications | p. 481 |
IT Budgeting and Cost Management | p. 493 |
Effective Decision Making and Risk Management | p. 521 |
Demand Management and Project Prioritization | p. 542 |
IT Performance Measurement | p. 574 |
IT Governance | p. 603 |
Index | p. 623 |
Table of Contents provided by Ingram. All Rights Reserved. |
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