Exercises in Helping Skills : A Training Manual to Accompany the Skilled Helper (6th)

by EGAN

• ISBN13: 9780534350574
• ISBN10: 0534350577
• Edition: 6th
• Format: Paperback
• Copyright: 1997-06-09
• Publisher: Brooks Cole

Summary

Written-by-Gerard Egan, this manual parallels the three-stage model for intervention found in The Skilled Helper, Sixth Edition, also by Gerard Egan (see page 19). It allows readers to practice communication skills and each of the steps of the model before using them in actual face-to-face helping interactions.

Table of Contents

Introduction to the Exercises	1	(5)
PART ONE: LAYING THE GROUNDWORK	5	(9)
Introduction	5	(3)
Understanding What Helping Is All About	5	(1)
Problems and Opportunities	6	(2)
Strengths and Soft Spots in My Life	7	(1)
Overview of the Helping Model	8	(3)
The Current State of Affairs---Clarification of the Key Issues Calling for Change	8	(1)
The Preferred Scenario---Helping Clients Determine What They Need and Want	9	(1)
Strategies for Action---Helping Clients Discover How to Get What They Need and Want	10	(1)
Client Action: The Heart of the Helping Process	10	(1)
Client-Focused Helping	11	(1)
The Helping Relationship: Values in Action	11	(3)
What If I Where a Client?	11	(1)
Your Preliminary Statement of Values	12	(2)
PART TWO: BASIC COMMUNICATION SKILLS FOR HELPING	14	(44)
Attending, Listening, and Understanding	14	(10)
Exercise in Attending: Being Visibly Tuned in to the Client	14	(2)
Your Attending Behaviors in Everyday Life	15	(1)
Observing and Giving Feedback on Quality of Presence	15	(1)
Exercise in Active Listening	16	(2)
Listening to Your Own Feelings and Emotions	17	(1)
Listening to Experiences, Behaviors, and the Feelings and Emotions They Generate	18	(6)
Listening to Core Messages	18	(5)
The Shadow Side of Listening	23	(1)
Basic Empathy	24	(17)
Communicating Understanding: Exercises in Basic Empathy	24	(17)
Identifying Core Messages	25	(3)
Using a Formula to Express Empathy	28	(5)
Using Your Own Words to Express Empathy	33	(5)
Empathy with Clients Facing Dilemmas	38	(2)
The Practice of Empathy in Everyday Life	40	(1)
The Art of Probing and Summarizing	41	(17)
Problem and Opportunity Clarity	41	(4)
Speaking Concretely About Problems	41	(2)
Speaking Concretely About Unused Opportunities	43	(2)
Probes	45	(10)
Probing for Key Issues and Clarity	45	(3)
Combining Empathy with Probes	48	(7)
Summarizing	55	(3)
Summarizing as a Way of Providing Focus	55	(3)
PART THREE: STAGE I OF THE HELPING MODEL AND ADVANCED COMMUNICATION SKILLS	58	(53)
Helping Clients Tell Their Stories	58	(11)
Preparing to Tell Your Story---Problems	59	(2)
Preparing to Tell Your Story---Unused Opportunities	61	(2)
Helping One Another Tell Your Stories	63	(1)
Giving Feedback to Self and Others	63	(6)
Linking Storytelling to Action	65	(4)
Reluctant and Resistant Clients	69	(3)
My Own Reluctance	69	(1)
My Own Experience of Resistance	70	(2)
The Nature of Challenging--Helping Clients Challenge Themselves	72	(9)
Reviewing Some Basic Developmental Tasks	72	(5)
Identifying Different Areas Needing Challenge	77	(4)
Specific Challenging Skills	81	(20)
Advanced Empathy: The Message behind the Message	81	(9)
Advanced Accurate Empathy---Hunches About Oneself	82	(2)
The Distinction Between Basic and Advanced Empathy	84	(6)
Information Sharing: From New Perspectives to Action	90	(6)
Information Leading to New Perspectives and Action	90	(4)
Challenging Normative Dishonesties in One's Own Life	94	(2)
Helper Self-Disclosure	96	(1)
Experiences of Mine That Might Be Helpful to Others	96	(1)
Immediacy: Exploring Relationships	97	(4)
Responding to Situations Calling for Immediacy	98	(2)
Immediacy with the Other Members of Your Training Group	100	(1)
The Wisdom of Challenging	101	(4)
Effective Versus Ineffective Challenge	101	(1)
Challenging One's Own Strengths	102	(2)
Tentativeness in the Use of Challenging Skills	104	(1)
The Challenge Round Robin	104	(1)
Leverage: Helping Clients Work on the Right Things	105	(6)
Myself as a Decision Maker	105	(1)
Screening Problems	106	(1)
Choosing Issues That Make a Difference	106	(2)
Pulling Stage I Together	108	(3)
Counseling Yourself: An Exercise in Stage I	108	(3)
PART FOUR: STAGE II: HELPING CLIENTS DETERMINE WHAT THEY NEED AND WANT	111	(31)
Helping Clients Create a Better Future	111	(1)
What Do You Need and Want? Possibilities for a Better Future	112	(12)
Problems and Opportunities in the Social Settings of Life	112	(3)
Brainstorming Possibilities for a Better Future---Cases	115	(7)
Becoming an Effective Helper	122	(1)
Helping Another Develop Possibilities for a Better Future	123	(1)
What Do You Really Want? Moving from Possibilities to Choices	124	(12)
Turning Possibilities into Goals---A Case	125	(1)
Turning Possibilities into Personal Goals	126	(1)
Shaping Goals---Making Sure That They Are Workable	127	(1)
Shaping---Making Goals Specific	128	(5)
Helping Learning Partners Set Workable Goals	133	(1)
Relating Goal Choice to Action	134	(2)
Commitment-What Are You Willing to Pay for What You Want?	136	(6)
Managing Your Commitment to Your Goals	137	(1)
Reviewing Costs Versus Benefits in Choosing Goals	138	(2)
Competing Agendas	140	(2)
PART FIVE: STAGE III: HELPING CLIENTS WORK FOR WHAT THEY NEED AND WANT	142	(22)
Strategies for Action--What Do I Need to Do to Get What I Need and Want?	141	(11)
Life Skills	142	(10)
Assessing Critical Skills for Effective Living	143	(3)
Brainstorming Action Strategies for Your Own Goals	146	(2)
Action Strategies: Putting Yourself in the Client's Shoes	148	(2)
Helping Others Brainstorm Strategies for Action	150	(2)
Best-Fit Strategies--What Strategies Are Best for Me?	152	(5)
A Preliminary Scan of Best-Fit Strategies for Yourself	152	(1)
Best-Fit Strategies: Putting Yourself in the Client's Shoes	153	(1)
Using Criteria to Choose Best-Fit Strategies	154	(1)
Choosing Best-Fit Strategies: The Balance-Sheet Method	155	(2)
Helping Clients Make Plans--What Kind of Plan Will Help Me Get What I Need and Want?	157	(7)
Developing Your Own Action Plan	157	(1)
Sharing and Shaping Plans	158	(1)
Formulating Plans for the Major Steps of a Complex Goal	159	(2)
Developing the Resources to Implement Your Plans	161	(3)
PART SIX: THE ACTION ARROW: Making It All Happen	164	(11)
Making It All Happen: Helping Clients Get What They Want and Need	164	(11)
Exploring Your Own Action Orientation	165	(1)
Exploring the Self-Starter in Yourself	166	(1)
Learning from Failures	167	(2)
Identifying and Coping with Obstacles to Action	169	(3)
acilitating Forces at the Service of Action	172	(1)
Dealing with Restraining Forces at the Service of Action	173	(2)
Using Supportive and Challenging Relationships at the Service of Action	175