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Acknowledgments
Introduction: The Language of Hope
1 The Self-Promotion Gap!
Creating a Winning Perception
2 Perception and Performance
Creating a Cycle of Professionalism
3 What’s Like Got to Do with It?
The Rewards of Respect
4 Activating Your Alter Ego
A Super Power for Performance
5 Women-Centered Stereotypes
How to Break Out of the “Norm”
6 Communicating in a Crisis
The Difference Between Reaction and Response
7 Sorry for What?
Avoiding the Passive Apology
8 The Power and Precision of Prepositions
Learning the Little Words That Go a Long Way
9 The 8-Minute Rule
Mastering the Art of Micro Conversations
It’s A Wrap!
References
Index
