Exploring Services Science : Third International Conference, IESS 2012, Geneva, Switzerland, February 15-17, 2012, Proceedings

by Snene, Mehdi

• ISBN13: 9783642282263
• ISBN10: 3642282261
• Format: Paperback
• Copyright: 2012-03-24
• Publisher: Springer Verlag

Summary

This book contains the refereed proceedings of the Third International Conference on Exploring Services Science (IESS) that was held in Geneva, Switzerland, in February 2012.At the conference, researchers from all over the world present innovative ideas, research, and applications in the design, management, and evaluation of services. This year, the main theme was the interdisciplinary aspect of services. The 22 full papers accepted for IESS were selected from 46 submissions and presented ideas and results related to innovation, services discovery, services engineering, and services management as well as the application of services in information technology, businesses, e-learning and public administration.

Table of Contents

Full Papers
Towards a Process Model for Service Systems	p. 1
Extending an Adaptive Interface Framework to Support Collaboration	p. 16
Session-Based Dynamic Interaction Models for Stateful Web Services	p. 29
Disassembling Digital Identity Related Privacy into a Set of Services: SoaML-Based Services Design	p. 44
Are Services Functions?	p. 58
Modeling an Emergency Service System for a Hospital Network	p. 73
The Challenges of Deliberative Decision Process: An Italian Case	p. 87
A Conceptual Analysis about the Organizational Impact of Compliance on Information Security Policy	p. 101
Modeling and Bridging the Gap between Different Stakeholders	p. 115
Integrating Value Modelling into ArchiMate	p. 125
"S-D Logic" Business Model - Backward and Contemporary Perspectives	p. 140
Modeling Value Creation and Capture in Service Systems	p. 155
Commitment-Based Modeling of Service Systems	p. 170
Novel Service Discovery Techniques for Open Mobile Environments and Their Business Applications	p. 186
A Design Theory for e-Service Environments: The Interoperability Challenge	p. 201
When Technology Supports Educational Services: Distance Education Use in Rural Italian Schools	p. 212
DEMO-Based Service Level Agreements	p. 227
Service System Design and Engineering - A Value-Oriented Approach Based on DEMO	p. 243
The Challenge of Service Oriented Performances for Chief Information Officers	p. 258
Conceptualizing Cloud-Platforms as Service Systems	p. 271
Designing 3D Virtual World Platforms for E-Learning Services: New Frontiers of Organizational Training	p. 284
Towards a Quality of Social Network (QoSN) Model in the Context of Social Web Services	p. 297
Short Papers
The Grey Box: How Understanding the Functioning of a Mobile Device Affects the Success of a Mobile Service	p. 311
Emerging Service Based Business Models in the Music Industry: An Exploratory Survey	p. 321
Linking Services Design to Strategy	p. 330
The Meaning of the University Experience: A Service Science Approach	p. 340
Intersecting Technical Knowledge, Marketing Experience and Customer Activities to Innovate	p. 350
Towards Security Assurance Metrics for Service Systems Security	p. 361
Author Index	p. 371
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