Family Matters

by Jay, Roni

• ISBN13: 9781884734731
• ISBN10: 1884734731
• Format: Paperback
• Copyright: 2002-01-01
• Publisher: Parenting Pr

Summary

Parents often feel their kids know how to get the better of them every time. The Family Business demonstrates to parents how they can use workplace skills, that kids don't have, to help manage a happy family. Negotiating, managing, selling and motivational skills all come into play in the light-hearted text. Roni Jay's slightly skewed look at parenting offers solid advice in a delightful, quirky way that will keep parents smiling.

Table of Contents

About leeches and other pertinent matters	5	(2)
Customer Relations Tips	7	(20)
Acknowledge the customer immediately	9	(1)
Greet the customer with a smile	10	(1)
Consider the customer's viewpoint	11	(2)
Find the need behind the request	13	(3)
Behave as you would have the customer behave	16	(1)
Treat the customer with respect	17	(1)
Handle complaints	18	(9)
Selling Tips	27	(16)
Set objectives	28	(1)
Prepare alternatives	29	(1)
Ask open-ended questions	30	(1)
Keep control	31	(2)
Sell benefits, not features	33	(1)
Handle objections	34	(2)
Close the sale	36	(7)
Negotiating Tips	43	(18)
Negotiate a win-win deal	44	(3)
Know your bottom line	47	(2)
Aim high	49	(3)
Look for variables	52	(2)
Get all the cards on the table	54	(3)
Never give free concessions	57	(1)
Agree to all or nothing	58	(3)
Motivation Tips	61	(20)
Show your team the big picture	62	(1)
Set clear and realistic targets	63	(2)
Inform team members	65	(1)
Find the right incentive	66	(10)
Recognize employees	76	(5)
Management Tips	81	(26)
Give feedback	82	(8)
Handle mistakes	90	(1)
Discipline	91	(4)
Conduct effective interviews	95	(3)
Deal with people who create problems	98	(9)
Teamwork Tips	107	(18)
Encourage mutual support	109	(2)
Give each person responsibility	111	(1)
Train the team collectively	112	(1)
Recognize the team as a whole	112	(1)
Avoid areas of friction	113	(2)
Discourage division within the team	115	(1)
Utilize each team member's strengths	116	(1)
Communicate with your team	117	(2)
Deal with conflict and rivalry	119	(6)
Conclusion	125	(2)
Index	127