No Fear Management: Rebuilding Trust, Performance and Commitment in the New American Workplace

by Chambers; Harry

• ISBN13: 9781574441192
• ISBN10: 1574441191
• Format: Hardcover
• Copyright: 1997-12-29
• Publisher: CRC Press

Summary

Taking the theme of the need to reduce fear in the American organization, the authors go beyond the academic and blend in practical front-line experience to create a book rich in its explanation of "what to do" along with "how to do it" reality. Here are diagnostic tools, corrective actions for replacing fear-based behaviors, an understanding of the failure of fear strategies in today's economic environment, and a clear explanation of why the command-and-control model is obsolete and ineffective.

Author Biography

Harry E. Chambers, President, Trinity Solutions. Training/Consulting, Peachtree City, Georgia Dr. Robert Craft, Corporate MBA Coordinator. School of Business and Economics, Lynchburg College. Lynchburg, Virginia

Table of Contents

Preface	ix	(3)
About the Authors	xii
1 Performance-Driven Leadership	1	(22)
Management vs. Leadership
Aspects of Performance-Driven Leadership
Command-and-Control Management
Alignment of Authority and Responsibility
The Role of Fear
High-Fear, Low-Trust Management
Performance-Driven Leaders in Action
Real-World Challenges
Leadership Qualities
2 What Leadership Isn't: The Essence of Third Reich Management	23	(18)
Telling Workers What to Do
Demanding Obedience
Failing to Listen to Workers and Staff
Encouraging Internal Competition
Fostering Suspicion of Workers and Staff
Compartmentalizing Tasks and Functions
Blaming Workers and Staff for Mistakes and Failure
Using Corporate Execution to Achieve Problem Closure
Misaligning Authority and Responsibility
Failing to Recognize Workers and Staff for Their Contributions
Having Low Tolerance for Mistakes within the Organization
Refusing to Share Success
Focusing on the Short Term
Recreating Itself
Tolerating Ethical Breaches
3 Managing Change	41	(18)
The Focus of Change
Change and Stability
The Change Process
Introducing Change
Response to Change
4 Fear: What Causes Fear and How We Experience It	59	(22)
Fear of Speaking Up
Fear of Change
Fear of the Unknown
Fear of Technology
Fear of Obsolescence
Fear of Failure
Fear of Discrimination
Fear of Harassment
Fear of Social Sanctions
Fear of Success
Signs of Fear in Organizations
Twelve Identifiable Traits of Organizational Fear
5 Restructuring: Downsizing, Upsizing, and Rightsizing	81	(22)
Implementation of Restructuring
Survivor Syndrome
Planning for Restructuring
Conclusion
6 Participative Management: Empowerment and Decision Making	103	(16)
Empowerment
Decision Making
7 Participative Decision Making: Community and Confidence	119	(20)
The Steps of Participative Decision Making
Community
Confidence
8 Communication	139	(18)
Command of the Language
Presentation Skills
Barriers to Reception
Listening Deficiencies
9 Leadership and Listening: Identifying What to Communicate and Controlling Rumors, Gossip, and the Grapevine	157	(16)
Listening Skills
Active Listening Techniques
What to Communicate
The Informal Communication Highway
Bad News
10 The Performance-Driven Leader and Training	173	(28)
The Third Reich Manager and Training
Six Training Truths for the Performance-Driven Leader
11 Training: Growth and Development	201	(26)
The Value of Training
The Three Types of Training
Seven Areas for Training Opportunities
The Critical Issues of Learning
Training Resources
12 Recognition and Rewards	227	(14)
Recognition
Performance and Satisfaction
Implications for Management
Rewarding Team Performance
Summary	241	(2)
Bibliography	243	(8)
Index	251