Fire Department Company Officer

by Goodson, Carl; International Fire Service Training Association; Sneed, Marsha; International Fire Service Training Association

• ISBN13: 9780879391614
• ISBN10: 0879391618
• Edition: 3rd
• Format: Paperback
• Copyright: 1998-12-01
• Publisher: Intl Fire Service Training Assn

Table of Contents

Preface	vii
Introduction	1	(1)
Responsibilities of a Company Officer	1	(1)
Duties of a Company Officer	1	(2)
Purpose and Scope	3	(1)
Note on Gender Usage	3	(4)
SECTION I GENERAL
Assuming the Role of Company Officer	7	(5)
Making the Transition	7	(1)
Knowledge, Skills, and Abilities	8	(3)
Summary	11	(1)
Fire Department Structure	12	(19)
Types of Fire Departments	13	(4)
Public Fire Departments	13	(3)
Private Fire Departments	16	(1)
Personnel	17	(1)
Career (Full-Time)	17	(1)
Volunteer	18	(1)
Combination	18	(1)
Paid-On-Call	18	(1)
Public Safety	18	(1)
Purposes of Fire Protection Agencies	18	(1)
Response Considerations	19	(2)
Automatic Aid	19	(1)
Mutual Aid	20	(1)
Outside Aid	21	(1)
Fire Department Organizational Principles	21	(5)
Unity of Command	22	(1)
Span of Control	23	(1)
Division of Labor	24	(1)
Discipline	25	(1)
Fire Department Organizational Structure	26	(4)
Scalar Organizational Structure	26	(1)
Line and Staff	26	(3)
Authority to Implement	29	(1)
Company Organizational Structure	29	(1)
Summary	30	(1)
Company Officer's Legal Responsibilities and Liability	31	(15)
Governmental Immunity	31	(2)
Sources of Law	33	(1)
Common Law	33	(1)
Constitutional Law	33	(1)
Statutory Law	33	(1)
Administrative Law	33	(1)
Case Law	34	(1)
Criminal and Civil Law	34	(3)
Criminal Liability	34	(1)
Civil Liability	34	(2)
Fireman's Rule	36	(1)
Federal Laws	37	(4)
Occupational Safety and Health Administration (OSHA)	37	(1)
Environmental Protection Agency (EPA)	37	(1)
Title VII	38	(1)
Equal Employment Opportunity Commission (EEOC)	38	(2)
Americans with Disabilities Act (ADA)	40	(1)
Fair Labor Standards Act (FLSA)	41	(1)
National Standards	41	(2)
National Fire Protection Association (NFPA)	42	(1)
American National Standards Institute (ANSI)	42	(1)
Standards Council of Canada (SCC)	43	(1)
Summary	43	(3)
SECTION II HUMAN RESOURCES MANAGEMENT
The Company as a Group	46	(12)
Groups Defined	47	(1)
Group Dynamics	48	(4)
Common Binding Interests	48	(1)
Vital Group Image	48	(1)
Sense of Continuity	49	(1)
Common Values	49	(1)
Roles Within the Group	49	(1)
Roles of the Company Officer	49	(1)
Role Expectations	49	(2)
Rules and Guidelines	51	(1)
The Group as Individuals	51	(1)
Maslow's Hierarchy of Needs	52	(2)
Basic Physiological Needs	52	(1)
Safety and Security	52	(1)
Belonging and Social Activity	52	(1)
Esteem and Status	53	(1)
Self-Actualization and Fulfillment	53	(1)
Applying Maslow's Needs Model	53	(1)
Vroom's V.I.E. Theory	54	(1)
Strokes and Stamp Collecting	55	(1)
Cultural Diversity as a Group Factor	56	(1)
Summary	56	(2)
Leadership as a Group Influence	58	(10)
Types of Power	59	(2)
Reward Power	59	(1)
Coercive Power	60	(1)
Identification Power	60	(1)
Expert Power	60	(1)
Legitimate Power	60	(1)
Theories of Leadership	61	(3)
Theory X and Theory Y	61	(1)
Theory Z	61	(1)
The Managerial Grid	62	(2)
Leadership Styles	64	(1)
Autocratic Leadership	64	(1)
Democratic Leadership	64	(1)
Laissez-Faire Leadership	64	(1)
Dimensions of Leadership	65	(1)
Making People Feel Strong	65	(1)
Building Trust in the Leader	65	(1)
Cooperating to Achieve Common Goals	65	(1)
Confronting Conflicts	65	(1)
Differences in Those Being Lead	66	(1)
Value Systems	66	(1)
Gender and Leadership	66	(1)
Summary	67	(1)
Elements of Supervision and Management	68	(18)
Theories of Supervision/Management	69	(4)
Scientific Theory of Management	69	(1)
Human Relations Theory	70	(1)
Hygiene Theory	70	(1)
Theory X/Y	71	(1)
Management by Objectives	71	(1)
Leadership Continuum	72	(1)
Modern Management	73	(2)
Total Quality Management (TQM)	73	(1)
Theory Z	74	(1)
Responsibilities of a Supervisor	75	(2)
Getting the Job Done	75	(1)
Keeping the Work Area Safe and Healthy	76	(1)
Encouraging Teamwork and Cooperation	76	(1)
Developing Member Skills	76	(1)
Keeping Records and Making Reports	76	(1)
Supervisory Skills	77	(8)
Motivation	77	(1)
Delegation	78	(1)
Decision-Making	78	(1)
Communication	79	(1)
Training	80	(1)
Resource Management	80	(1)
Time Management	81	(1)
Discipline	82	(2)
Coaching and Counseling	84	(1)
Summary	85	(1)
Company-Level Training	86	(10)
Education	87	(2)
Preparation	88	(1)
Presentation	88	(1)
Application	89	(1)
Evaluation	89	(1)
Training	89	(5)
Mastery Learning	90	(3)
Traditional Training	93	(1)
Prescriptive Training	94	(1)
Summary	94	(2)
SECTION III COMMUNITY AND GOVERNMENT RELATIONS
Government Structure	96	(24)
Local Government	97	(4)
Municipal (City) Government	97	(3)
Township Government	100	(1)
County/Parish Government	100	(1)
Fire Districts	101	(1)
Impact of Local Governments on Fire Protection Agencies	101	(2)
Lawmaking Process of Local Governments	101	(1)
Agencies of Local Governments	102	(1)
State and Provincial Governments	103	(3)
State Governments	103	(1)
Provincial and Territorial Governments	104	(1)
Agencies of State and Provincial Governments	104	(2)
Federal Government	106	(8)
Structure of the United States Federal Government	106	(1)
Lawmaking Process of the United States Federal Government	107	(1)
U.S. Federal Agencies Involved in Fire Protection	108	(3)
Structure of the Canadian Federal Government	111	(1)
Lawmaking Process of the Canadian Federal Government	112	(1)
Canadian Agencies Involved in Fire Protection	112	(2)
Private and Professional Organizations	114	(4)
Congressional Fire Services Caucus	114	(1)
Congressional Fire Services Institute	114	(1)
International Fire Service Accreditation Congress (IFSAC)	114	(1)
International Fire Service Training Association (IFSTA)	114	(1)
International Municipal Signal Association (IMSA)	114	(1)
International Society of Fire Service Instructors (ISFSI)	115	(1)
National Board on Fire Service Professional Qualifications (NBFSPQ)	115	(1)
National Volunteer Fire Council (NVFC)	115	(1)
International Association of Arson Investigators (IAAI)	115	(1)
International Association of Black Professional Fire Fighters (IABPFF)	116	(1)
International Association of Fire Chiefs (IAFC)	116	(1)
International Association of Fire Fighters (IAFF)	117	(1)
National Registry of Emergency Medical Technicians (NREMT)	117	(1)
Underwriters Laboratories Inc.	117	(1)
Factory Mutual Research Corporation (FMRC)	117	(1)
Building and Fire Research Laboratory (BFRL)	118	(1)
Society of Fire Protection Engineers (SFPE)	118	(1)
Summary	118	(2)
Community Awareness and Public Relations	120	(8)
Community Awareness	121	(1)
Public Relations	122	(1)
Group Presentations	122	(1)
Media Programs	122	(1)
Handling Citizen Concerns	123	(2)
Handling Public Inquiries	125	(2)
Summary	127	(1)
Public Education Program Development and Implementation	128	(10)
Company-Level Participation	129	(1)
The Five-Step Planning Process	130	(6)
Identification	130	(1)
Selection	131	(1)
Design	132	(1)
Implementation	133	(2)
Evaluation	135	(1)
Summary	136	(2)
SECTION IV ADMINISTRATION
Labor Relations	138	(12)
History of Labor Relations	139	(2)
Norris-La Guardia Act	139	(1)
National Industrial Recovery Act (NIRA)	140	(1)
Wagner-Connery Act	140	(1)
Fair Labor Standards Act (FLSA)	140	(1)
Taft-Hartley Act	140	(1)
Landrum-Griffin Act	141	(1)
Public-Sector Unions	141	(1)
Firefighter Unions	141	(1)
International Association of Fire Fighters	141	(1)
Contracts and Agreements	142	(3)
Collective Bargaining	142	(1)
Contract Issues	143	(2)
Conflict Resolution	145	(4)
Conflict Communication	145	(1)
Mediation	145	(1)
Arbitration	145	(1)
Fact-Finding	146	(1)
Job Actions	146	(1)
Relationship-by-Objectives (RBO)	147	(1)
MFD Model	148	(1)
Summary	149	(1)
Budgeting	150	(8)
Types of Budgets	151	(2)
Capital Budgets	151	(2)
Operating Budgets	153	(1)
Types of Operating Budgets	153	(1)
Line-Item Budgets	153	(1)
Program Budgets	154	(1)
Performance Budgets	154	(1)
Zero-Base Budgets	154	(1)
The Budget Process	154	(3)
Planning	154	(2)
Preparation	156	(1)
Internal Review	156	(1)
External Review	157	(1)
Implementation	157	(1)
Grants and Gifts	157	(1)
Summary	157	(1)
Information Management	158	(18)
Written Communication	159	(10)
Report Writing	159	(5)
Letter Writing	164	(5)
Record Keeping	169	(2)
Maintenance Records	169	(1)
Activity Records	169	(2)
Personnel Records	171	(1)
Electronic Data Storage/Retrieval	171	(4)
Hardware	174	(1)
Software	174	(1)
The Internet	175	(1)
Summary	175	(1)
Fire Department Communications	176	(12)
Communication as a Process	177	(3)
The Sender and Receiver	177	(1)
The Message	178	(1)
The Medium	178	(1)
Listening and Hearing	179	(1)
Formal Communications	180	(1)
Written Policies and Procedures	180	(1)
Standard Operating Procedures	181	(1)
Orders and Directives	181	(1)
Face-to-Face Communications	181	(2)
Firefighter-Officer Relationships	182	(1)
Selective Listening	182	(1)
Semantics	182	(1)
Emotional Context	182	(1)
Physical Barriers	183	(1)
Cultural Differences	183	(1)
Communicating With Victims	183	(1)
Public Speaking	183	(2)
Presentations	184	(1)
Media Relations	184	(1)
News and Press Releases	185	(1)
Informal Communications: The Grapevine	185	(1)
Summary	186	(2)
SECTION V INSPECTION AND INVESTIGATION
Fire and Life Safety Inspections	188	(28)
Authority	189	(1)
Ordinances, Codes, and Standards	189	(1)
Company-Level Inspection Responsibilities	190	(1)
Preparing for Inspections	191	(2)
Conducting Inspections	193	(11)
General Inspection Categories	194	(4)
Occupancy Classifications	198	(5)
Hazard of Contents	203	(1)
Closing Interview	203	(1)
Documentation	204	(1)
Conducting Exit Drills	204	(1)
Inspecting/Testing Fire Protection Systems	204	(10)
Fire Detection/Signaling Systems	205	(1)
Water Supplies	206	(1)
Stationary Fire Pumps	206	(1)
Public Fire Alarm Systems	207	(1)
Standpipe Systems	207	(1)
Fire Extinguishing Systems	208	(6)
Summary	214	(2)
Fire Investigation	216	(12)
Fire Investigation	217	(3)
Locating the Point of Origin	217	(2)
Securing the Scene	219	(1)
Determining the Cause of the Fire	220	(1)
Accidental Fires	220	(2)
Smoking-Related Fires	221	(1)
Pyrophoric Ignition	221	(1)
Electrical Fires	221	(1)
Natural Fires	222	(1)
Lightning-Related Fires	222	(1)
Earthquake-Related Fires	222	(1)
Other Natural Fires	223	(1)
Incendiary Fires	223	(2)
Preparing the Documentation	225	(1)
Summary	226	(2)
SECTION VI EMERGENCY SERVICE DELIVERY
Pre-Incident Planning	228	(20)
The Pre-Incident Survey	229	(2)
Facility Survey Equipment	230	(1)
Scheduling Pre-Incident Surveys	230	(1)
Public Relations During the Survey	231	(1)
Conducting The Pre-Incident Survey	231	(11)
Basic Building Construction	234	(5)
Fuel Loading	239	(1)
Fire Protection Systems	240	(1)
Water Supply	240	(1)
Property Conservation	241	(1)
Developing Pre-Incident Plans	242	(4)
Facility Survey Drawings	242	(4)
Written Report	246	(1)
Managing Pre-Incident Data	246	(1)
Summary	247	(1)
Incident Scene Communications	248	(10)
Communications Equipment	249	(6)
Radios	249	(3)
Pagers	252	(1)
Alternative Communications Methods	252	(2)
Advanced Technology Communications Systems	254	(1)
Communications Procedures	255	(2)
Radio Communications	255	(1)
The Five Cs of Communication	256	(1)
Summary	257	(1)
Incident Scene Management	258	(12)
Objectives of Scene Management	259	(1)
Life Safety	259	(1)
Incident Stabilization	259	(1)
Property Conservation	259	(1)
Phases of Scene Management	260	(1)
Scene Assessment	260	(1)
Elements of Scene Management	260	(8)
Traffic Control	261	(1)
Perimeter Control	262	(1)
Crowd Control	263	(1)
Witness Control	264	(1)
Occupant Services	264	(1)
Evacuation	265	(3)
Termination of the Incident	268	(2)
Equipment Retrieval	268	(1)
Investigation	268	(1)
Release of Scene	268	(1)
Critical Incident Stress Debriefing	269	(1)
Summary	270	(1)
Size-Up and Incident Plans	270	(12)
Size-Up Defined	271	(3)
Traditional Size-Up	272	(1)
Three-Step Process	273	(1)
Application	274	(3)
Pre-Incident	274	(2)
On Arrival	276	(1)
During the Incident	276	(1)
Priorities	277	(1)
RECEO	277	(1)
Incident Plans	278	(2)
Pre-Incident Survey Data	279	(1)
Operational Plans	279	(1)
Incident Action Plans	280	(1)
Summary	280	(2)
Action Plan Implementation	282	(14)
Action Plan Implementation	283	(3)
Defensive Mode	284	(1)
Offensive Mode	285	(1)
Rescue Mode	286	(1)
Incident Command	286	(7)
Common Terminology	287	(1)
Modular Organization	288	(1)
Common Communications	288	(1)
Unified Command Structure	289	(3)
Incident Action Plans	292	(1)
Manageable Span-of-Control	292	(1)
Predesignated Incident Facilities	292	(1)
Comprehensive Resource Management	292	(1)
Personnel Accountability	293	(1)
Summary	294	(2)
SECTION VII SAFETY
Firefighter Safety and Health	296	(19)
Safety Standards	297	(1)
OSHA Regulations	297	(1)
NFPA 1500	298
Other Safety Standards	297	(1)
Safety and Health Policies and Procedures	298	(2)
Safety and Health Program	299	(1)
Infectious Disease Control Program	299	(1)
Firefighter Injuries	300	(5)
Incident Safety	300	(3)
Workplace Safety	303	(2)
Stress	305	(3)
Physical, Environmental, and Psychological Stressors	306	(1)
Reducing Physical and Environmental Stress	306	(1)
Psychological Stress-Signals and Reduction	307	(1)
Critical Incident Stress	308	(1)
Symptoms of Critical Incident Stress	308	(1)
Critical Incident Stress Debriefings (CISD)	309	(1)
Substance Abuse	309	(1)
Accident Investigations	309	(2)
Conducting Accident Investigations	310	(1)
Understanding Human Factors	310	(1)
Analyzing Accident/Injury Reports	311	(1)
Who Was Involved?	311	(1)
What Was Involved?	311	(1)
What Were the Circumstances?	311	(1)
What Was the Root Cause?	311	(1)
Conclusions	311	(1)
Wellness Programs	312	(1)
Medical Program	312	(1)
Physical Fitness Program	312	(1)
Member Assistance Program	313	(1)
Summary	313	(2)
Glossary	315	(5)
Index	320