What is included with this book?
Allison Rossett is a professor of educational technology at San Diego State University and a consultant in workforce learning and performance and technology-based systems. She is the author of the best-selling Handbook of Job Aids (Pfeiffer) and Beyond the Podium (Pfeiffer), both of which are winners of the International Society for Performance Improvement's Instructional Communications award.
Foreword | p. ix |
Preface | p. xiii |
Acknowledgments | p. xix |
The Author | p. xxi |
Introduction | p. 1 |
What Can We Do First and Fast? | p. 15 |
Performance Analysis Basics | p. 35 |
Opportunities for Performance Analysis | p. 69 |
Putting the Speed in Performance Analysis | p. 89 |
Communicating to Gather Information and Support | p. 113 |
What Technology Contributes | p. 147 |
Finding Meaning, Communicating Results | p. 167 |
Tales from the Trenches | p. 203 |
Into the Future | p. 241 |
Afterword | p. 257 |
Resources for Performance Analysis | p. 261 |
Index | p. 269 |
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