Fish! Tales

by Lundin, Stephen C.; Christensen, John; Paul, Harry

• ISBN13: 9780786868681
• ISBN10: 0786868686
• Format: Hardcover
• Copyright: 2002-04-10
• Publisher: Hachette Books

Summary

FISH! told the story of a fictional company which transformed itself by applying lessons learned from Seattles famous Pike Place Fish market. Now, with FISH! TALES, readers can learn how real-life businesses and individuals energized their workplacesand their livesby implementing the lessons from FISH! Best of all, the book stands on its own for newcomers to the FISH! philosophy. FISH! TALES focuses on diverse companies, such as a bustling Sprint regional customer service center, a quiet neuro-surgical unit at a major hospital, and a brilliant car dealership. It features dozens of short takesquick and easy ways to apply the FISH! philosophy right now. And it includes a detailed program with specific steps and action plans.

Author Biography

Stephen C. Lundin, Ph.D., is a filmmaker, graduate business school professor, and professional speaker. He runs a corporate membership seminar series as part of the Institute for Management Studies and leads the Institute for Creativity and Innovation at the University of St. Thomas in Minneapolis. He lives in Minnesota.

Harry Paul is currently a full time motivational speaker. He lives in San Diego.

John Christensen, an award-winning filmmaker, lives is Minneapolis. He is now CEO of ChartHouse Learning Corporation, the leading producer of corporate learning films, including Fish!, the video, which has been adopted by thousands of corporations nationwide. He lives in Minnesota.

Table of Contents

Introduction	vii
The Fundamentals of Fish!	1	(8)
Section One: PLAY
Play is not just an activity; it's a state of mind that brings new energy and sparks creativity	9	(32)
A Company That Has Fun Connecting: Sprint Global Connection Services	13	(23)
Small Bites	36	(5)
Section Two: MAKE THEIR DAY
The world becomes a better place the moment you act on an intention to serve another	41	(34)
Driven to Serve Others: Rochester Ford Toyota	45	(25)
Small Bites	70	(5)
Section Three: BE THERE
You can multi-task with ``stuff,'' but you need to ``be there'' for people	75	(30)
The Gift of Being Present: Missouri Baptist Medical Center	79	(22)
Small Bites	101	(4)
Section Four: CHOOSE YOUR ATTITUDE
The attitude you have right now is the one you are choosing is it the one you want?	105	(32)
Let It Rain: Tile Technology Roofing Company	107	(25)
Small Bites	132	(5)
Section Five: LET'S GO FISH!ING
Fish! for 12 weeks and discover the richer and more rewarding life that is just a few choices away	137	(36)
Acknowledgments and Authors' Note	173