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9780470009918

Five Key Principles of Corporate Performance Management

by
  • ISBN13:

    9780470009918

  • ISBN10:

    0470009918

  • Format: Hardcover
  • Copyright: 2007-01-22
  • Publisher: Wiley
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Summary

In Five Key Principles of Corporate Performance Management, Bob Paladino shares his decades of experience to provide proven, real-world implementation insights from globally recognized and award-winning organizations. You'll discover what today's Fortune 100 companies are doing right, and how to implement their enterprise techniques and strategies within your own organization to maximize success.

Author Biography

Bob Paladino, CPA, founder of Bob Paladino & Associates, LLC, is a former executive and longtime implementation practitioner in the Corporate Performance Management (CPM) field. His firm advises boards of directors and executives and offers CPM services for rapidly implementing and integrating proven methodologies to drive breakthrough results. He contributes to leading research projects. Recently, as Senior Vice President of Crown Castle International in the Office of the CEO, he directed the global CPM/Balanced Scorecard program to win both the coveted Hall of Fame award and APQC's Best Practice Partner Award. He directed Drs. Kaplan and Norton's Strategy Focused Organization, Balanced Scorecard consulting division. Formerly a leading consultant for PricewaterhouseCoopers and Towers Perrin, he has a Wharton MBA and is a CPA and a member of the AICPA and MSCPA. He is published in leading journals and is among the highest rated speakers at corporate and industry events, such as FEI, ASMI, and CFO Rising.

Table of Contents

Acknowledgmentsp. xiii
Introduction: Five Key Principles of Corporate Performance Managementp. 1
Best Practice Award-Winning Enterprise Casesp. 1
Why Read This Book?p. 2
Establish and Deploy a CPM Office and Officerp. 4
Integrating Principles 2 through 5 CPM Processes and Methodsp. 6
Summaryp. 7
My Promisep. 9
Why Do Most Companies Fail to Implement Their Strategies?p. 10
Four Barriers to Strategy Implementationp. 10
Industry Clock Speed: A New Consideration to Implementing Strategyp. 16
Top Five Blockers to CPM Project and Process Successp. 19
Summaryp. 23
Research and the Five Key CPM Principles: A Best Practice Modelp. 25
Establish and Deploy a CPM Office and Officerp. 26
Crown CPM Office and Officer Is Bornp. 29
CPM Researchp. 29
High-Performing Organizationsp. 32
Establish and Deploy a CPM Office and Officerp. 33
Refresh and Communicate Strategyp. 33
Cascade and Manage Strategyp. 33
Improve Performancep. 35
Manage and Leverage Knowledgep. 35
Summaryp. 36
Principle 1: Establish and Deploy a CPM Office and Officerp. 39
Crown Castle International: Best Practice Casep. 41
City of Coral Springs: Best Practice Casep. 47
Tennessee Valley Authority: Best Practice Casep. 49
Medrad: Best Practice Casep. 53
Serono: Best Practice Casep. 55
LB Foster Company: Best Practice Casep. 58
Florida Department of Health: Best Practice Casep. 62
American Red Cross: Best Practice Casep. 64
Bronson Methodist Hospital: Best Practice Casep. 68
Ricoh Best Practice: Best Practice Casep. 72
KeyCorp: Best Practice Casep. 77
Sprint Nextel: Best Practice Casep. 80
Principle 2: Refresh and Communicate Strategyp. 85
Pareto Inc.: Foundational Strategy Map Casep. 87
Crown Castle International: Best Practice Casep. 93
City of Coral Springs: Best Practice Casep. 97
Tennessee Valley Authority: Best Practice Casep. 103
Medrad: Best Practice Casep. 107
Serono: Best Practice Casep. 115
LB Foster Company: Best Practice Casep. 118
Florida Department of Health: Best Practice Casep. 128
American Red Cross: Best Practice Casep. 131
Bronson Methodist Hospital: Best Practice Casep. 133
Ricoh: Best Practice Casep. 140
KeyCorp: Best Practice Casep. 144
Sprint Nextel: Best Practice Casep. 151
Principle 3: Cascade and Manage Strategyp. 161
Pareto Inc.: Balanced Scorecard Introductionp. 163
Crown Castle International: Best Practice Casep. 166
City of Coral Springs: Best Practice Casep. 170
Tennessee Valley Authority: Best Practice Case Studyp. 175
Medrad: Best Practice Casep. 183
Serono: Best Practice Casep. 192
LB Foster: Best Practice Casep. 199
Florida Department of Health: Best Practice Casep. 203
American Red Cross: Best Practice Casep. 213
Branson Methodist Hospital: Best Practice Casep. 221
Ricoh: Best Practice Casep. 233
KeyCorp: Best Practice Casep. 238
Sprint Nextel: Best Practice Casep. 246
Principle 4: Improve Performancep. 252
Introduction to Six Sigmap. 254
Crown Castle: Best Practice Casep. 257
City of Coral Springs: Best Practice Casep. 265
Tennessee Valley Authority: Best Practice Casep. 277
Medrad: Best Practice Casep. 278
LB Foster: Best Practice Casep. 290
Florida Department of Health: Best Practice Casep. 306
American Red Cross: Best Practice Casep. 310
Bronson Methodist Hospital: Best Practice Casep. 311
Ricoh: Best Practice Casep. 328
Houston Chronicle: Best Practice Casep. 331
Principle 5: Manage and Leverage Knowledgep. 337
Crown Castle: Best Practice Casep. 339
City of Coral Springs: Best Practice Casep. 345
Tennessee Valley Authority: Best Practice Casep. 346
Medrad: Best Practice Casep. 349
Florida Department of Health: Best Practice Casep. 351
American Red Cross: Best Practice Casep. 353
Bronson Methodist Hospital: Best Practice Casep. 354
Ricoh: Best Practice Casep. 359
Raytheon Company: Best Practice Casep. 360
Five Key Principles Self-Diagnostic and CPM Research Resourcesp. 369
CPM Diagnostic: Three Easy Stepsp. 370
CPM Research Resourcesp. 372
Indexp. 379
Table of Contents provided by Ingram. All Rights Reserved.

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