Acknowledgments | p. xiii |
Introduction: Five Key Principles of Corporate Performance Management | p. 1 |
Best Practice Award-Winning Enterprise Cases | p. 1 |
Why Read This Book? | p. 2 |
Establish and Deploy a CPM Office and Officer | p. 4 |
Integrating Principles 2 through 5 CPM Processes and Methods | p. 6 |
Summary | p. 7 |
My Promise | p. 9 |
Why Do Most Companies Fail to Implement Their Strategies? | p. 10 |
Four Barriers to Strategy Implementation | p. 10 |
Industry Clock Speed: A New Consideration to Implementing Strategy | p. 16 |
Top Five Blockers to CPM Project and Process Success | p. 19 |
Summary | p. 23 |
Research and the Five Key CPM Principles: A Best Practice Model | p. 25 |
Establish and Deploy a CPM Office and Officer | p. 26 |
Crown CPM Office and Officer Is Born | p. 29 |
CPM Research | p. 29 |
High-Performing Organizations | p. 32 |
Establish and Deploy a CPM Office and Officer | p. 33 |
Refresh and Communicate Strategy | p. 33 |
Cascade and Manage Strategy | p. 33 |
Improve Performance | p. 35 |
Manage and Leverage Knowledge | p. 35 |
Summary | p. 36 |
Principle 1: Establish and Deploy a CPM Office and Officer | p. 39 |
Crown Castle International: Best Practice Case | p. 41 |
City of Coral Springs: Best Practice Case | p. 47 |
Tennessee Valley Authority: Best Practice Case | p. 49 |
Medrad: Best Practice Case | p. 53 |
Serono: Best Practice Case | p. 55 |
LB Foster Company: Best Practice Case | p. 58 |
Florida Department of Health: Best Practice Case | p. 62 |
American Red Cross: Best Practice Case | p. 64 |
Bronson Methodist Hospital: Best Practice Case | p. 68 |
Ricoh Best Practice: Best Practice Case | p. 72 |
KeyCorp: Best Practice Case | p. 77 |
Sprint Nextel: Best Practice Case | p. 80 |
Principle 2: Refresh and Communicate Strategy | p. 85 |
Pareto Inc.: Foundational Strategy Map Case | p. 87 |
Crown Castle International: Best Practice Case | p. 93 |
City of Coral Springs: Best Practice Case | p. 97 |
Tennessee Valley Authority: Best Practice Case | p. 103 |
Medrad: Best Practice Case | p. 107 |
Serono: Best Practice Case | p. 115 |
LB Foster Company: Best Practice Case | p. 118 |
Florida Department of Health: Best Practice Case | p. 128 |
American Red Cross: Best Practice Case | p. 131 |
Bronson Methodist Hospital: Best Practice Case | p. 133 |
Ricoh: Best Practice Case | p. 140 |
KeyCorp: Best Practice Case | p. 144 |
Sprint Nextel: Best Practice Case | p. 151 |
Principle 3: Cascade and Manage Strategy | p. 161 |
Pareto Inc.: Balanced Scorecard Introduction | p. 163 |
Crown Castle International: Best Practice Case | p. 166 |
City of Coral Springs: Best Practice Case | p. 170 |
Tennessee Valley Authority: Best Practice Case Study | p. 175 |
Medrad: Best Practice Case | p. 183 |
Serono: Best Practice Case | p. 192 |
LB Foster: Best Practice Case | p. 199 |
Florida Department of Health: Best Practice Case | p. 203 |
American Red Cross: Best Practice Case | p. 213 |
Branson Methodist Hospital: Best Practice Case | p. 221 |
Ricoh: Best Practice Case | p. 233 |
KeyCorp: Best Practice Case | p. 238 |
Sprint Nextel: Best Practice Case | p. 246 |
Principle 4: Improve Performance | p. 252 |
Introduction to Six Sigma | p. 254 |
Crown Castle: Best Practice Case | p. 257 |
City of Coral Springs: Best Practice Case | p. 265 |
Tennessee Valley Authority: Best Practice Case | p. 277 |
Medrad: Best Practice Case | p. 278 |
LB Foster: Best Practice Case | p. 290 |
Florida Department of Health: Best Practice Case | p. 306 |
American Red Cross: Best Practice Case | p. 310 |
Bronson Methodist Hospital: Best Practice Case | p. 311 |
Ricoh: Best Practice Case | p. 328 |
Houston Chronicle: Best Practice Case | p. 331 |
Principle 5: Manage and Leverage Knowledge | p. 337 |
Crown Castle: Best Practice Case | p. 339 |
City of Coral Springs: Best Practice Case | p. 345 |
Tennessee Valley Authority: Best Practice Case | p. 346 |
Medrad: Best Practice Case | p. 349 |
Florida Department of Health: Best Practice Case | p. 351 |
American Red Cross: Best Practice Case | p. 353 |
Bronson Methodist Hospital: Best Practice Case | p. 354 |
Ricoh: Best Practice Case | p. 359 |
Raytheon Company: Best Practice Case | p. 360 |
Five Key Principles Self-Diagnostic and CPM Research Resources | p. 369 |
CPM Diagnostic: Three Easy Steps | p. 370 |
CPM Research Resources | p. 372 |
Index | p. 379 |
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