The Flawless Consulting Fieldbook and Companion A Guide to Understanding Your Expertise

by Block, Peter; Markowitz, Andrea

• ISBN13: 9780787948047
• ISBN10: 0787948047
• Edition: 1st
• Format: Paperback
• Copyright: 2000-11-06
• Publisher: Pfeiffer

Summary

This book takes up where Flawless Consulting, 2nd Edition left off. The Fieldbook is packed with sample scenarios, case studies, and client-consultant dialogues to show readers what "Flawless Consulting" is really all about. And the Fieldbook takes the practical approach of Flawless one step closer, including more hands-on tools, action plans, and implementation checklists. Block's down-to-earth lessons apply equally well to external consultants, internal staff, managers, executives, and communicators of all kinds.

Author Biography

PETER BLOCK has been a consultant and speaker all over the world for more than thirty years. He is the founder of two well-know training and consulting firms, Designed learning and Block Petreall Weisbord, and the author of three best-selling books, Flawless Consulting (1981; 2000) The Empowered Manager (1987) and Stewardship (1993)). Peter has received several national awards for outstanding contributions to his field, is the creator of the Staff Consulting Workshops, and has joined with the American for Quality and Participation to create the School for Managing and Leading Change.

Table of Contents

List of Figures and Exhibits	vi
Welcome	xi
Quick Guide to Contents	xxi
No Fast and Easy Way	1	(64)
Flawless	5	(2)
M.J. Wheatley
A Sensible Oxymoron	7	(6)
Andrea Markowitz
Risk Is Where You Find It	13	(8)
Peter Block
The Journey	21	(2)
Idries Shah
Consultant, Flawed: A Story of Eternal Internal Triangles	23	(20)
Ken Murphy
The Power of Conversations at Work	43	(22)
Joel Henning
The Complexity of Advice	65	(52)
What Should I Do?	69	(6)
Peter Block
Four Communities	75	(2)
Idries Shah
Changing Focus: Consulting in the New Economy	77	(4)
Patrick Dolan
Be Careful Who You Ask: Perils of Wisdom	81	(8)
Andrea Markowitz
Dealing with Resistance: Having the Right Conversation in Difficult Situations	89	(8)
Phil Grosnick
The Case of Pricilla and the Red Pen	97	(20)
Andrea Markowitz
The Power of the Question	117	(58)
Making the System Fully Known to Itself: Discovery As a Collaborative Process	125	(10)
Jill Janov
Two Sides	135	(2)
Idries Shah
Resolving a New Paradox with Old Wisdom	137	(12)
Marvin Weisbord
Change Is in the Details	149	(4)
Peter Block
Talk Is Walk: Language and Courage in Action	153	(14)
Peter Koestenbaum
So, What's Working Here?
A Conversation with Elizabeth McGrath	167	(8)
Emotions and the Personal	175	(62)
Balancing Competence with Consciousness: One Woman's Wisdom	179	(8)
Rosemarie Barbeau
Nobody's Fool: Unconventional Guides for the Emotional Path	187	(12)
Andrea Markowitz
In the Land of Fools	199	(2)
Idries Shah
Up Front and Personal
A Conversation with Charlotte Roberts	201	(8)
Women's Leadership Collaborative: Investing in Our Humanity	209	(20)
Nancy Voss
Sneaking the Spirit In
A Conversation with John Schuster	229	(8)
Valuing Capacities	237	(50)
Leading from Behind: Talking with Sled Dogs	241	(8)
Sam Magill
Homeopathic Consulting: Learning Is Free, Teaching Is Not	249	(16)
Cliff Bolster
Milk and Buttermilk	265	(2)
Idries Shah
Consulting As Capability Building	267	(6)
Lou Ann Daly
Getting Real	273	(14)
John O'Connell
Integrating Strategy and Experience	287	(88)
The Engagement Paradigm: Changing the Way We Change Organizations	291	(16)
Dick
Emily Axelrod
Caring about Place	307	(8)
Peter Block
Unleashing the Spirit	315	(14)
Kathie Dannemiller
Sylvia James
Paul Tolchinsky
Nancy's Checklist	329	(2)
Nancy Sanchez
Anonymous Data Collection? Definitely Yes and No	331	(8)
Neale Clapp
Toward a More Participative, Productive Workplace	339	(16)
Marie McCormick
Co-Creating a Community's Future: Once upon a Time in a Place Called Home	355	(10)
David
Carole Schwinn
How Am I Doing? How Am I Doing? You Like Me! You Really Like Me!	365	(10)
Peter Block
No Masks No Bargains	375	(30)
My Worst Consulting Nightmare	383	(6)
Amy J. Katz
Three Nightmares
A Conversation with Henry Johnson	389	(4)
Twelve Questions to the Most Frequently Asked Answers	393	(12)
Peter Block
Postscript	405	(2)
Thanks to Contributors	407	(20)
About the Author	427	(2)
Index	429	(12)
Flawless Consulting Workshops	441