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Ruby Parker Puckett, MA, FFCSI, is program director of dietary manager training in the division of continuing education at the University of Florida, Gainesville. She is president of Foodservice Management Consultants and president of the Foodservice Consultants Society International (FCSI) Educational Foundation.
Tables, Figures, and Exhibits
Foreword
Preface
Acknowledgments
The Author
Introduction
Chapter 1 Foodservice Industry: An Overview
Part One Management of Foodservice Department
Chapter 2 Leadership: Managing for Change
Chapter 3 Marketing and Revenue-Generating Services
Chapter 4 Quality Management
Chapter 5 Planning and Decision Making
Chapter 6 Organization and Time Management
Chapter 7 Communication
Chapter 8 Human Resource Management: Laws for Employment and the Employment Process
Chapter 9 Human Resource Management: Other Needed Skills
Chapter 10 Management Information Systems
Chapter 11 Control Function and Financial Management
Part Two Operation of the Foodservice Department
Chapter 12 Environmental Issues and Sustainability
Chapter 13 Microbial, Chemical, and Physical Hazards
Chapter 14 HACCP, Health Inspections, Environmental Sanitation, Food Code, and Pest Control
Chapter 15 Safety, Security, and Emergency Preparedness
Chapter 16 Menu Planning
Chapter 17 Product Selection
Chapter 18 Purchasing
Chapter 19 Receiving, Storage, and Inventory Control
Chapter 20 Food Production
Appendix 20.1 Culinary Glossary
Chapter 21 Distribution and Service
Chapter 22 Facility Design and Equipment Selection and Maintenance
References
Index
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.