Forming the Collective Mind : A Contextual Exploration of Large-Scale Collaborative Writing in Industry

by Cross, Geoffrey A.

• ISBN13: 9781572733206
• ISBN10: 1572733209
• Format: Paperback
• Copyright: 2001-10-01
• Publisher: Hampton Pr

Table of Contents

Preface	xi
Acknowledgments	xiii
About the Author	xv
Total Quality Collaboration	1	(16)
Overview of the Study	7	(4)
The Site of Writing: Montmanche Corporation	11	(6)
Genesis of a Project	17	(14)
The Invisible Elephant	31	(26)
Preliminaries of the January 13 Session	40	(3)
``What Can We Start to Get a Picture Of?'' Body of the Session	43	(13)
Conclusion of the Meeting	56	(1)
Causes of Apathy, Cacophony, and Anticonsensual Revolt	57	(28)
Conditions	61	(3)
Intermediate Causes	64	(19)
Precipitating Causes	83	(2)
Managing Collaboration	85	(44)
A New Direction: The End of the Beginning	87	(4)
Origins of Section	91	(7)
``Park'' Unresolvable Issues: Interview Planning Meeting	98	(2)
Interview Meeting With CIF	100	(6)
Prototype: First Situated Document Drafted	106	(5)
Managed Collaborations: Planning and Training	111	(2)
Preliminary Plan for Training	113	(4)
Project Status Meeting, February 15	117	(3)
War Room Established	120	(5)
Procurator Training Meeting	125	(4)
Procurated Collaborations	129	(36)
Montmanche Human Resources	129	(16)
CIF Sign-Off	145	(2)
Overview of Remaining Procurated Collaborations	147	(12)
End of the SLA Project	159	(1)
MTS Evaluation of the SLA	160	(5)
Forming the Collective Mind	165	(56)
Evaluation of the Writing of the Montmanche SLA	165	(4)
The Nature of Large-Scale Collaboration	169	(52)
Epilogue: Organizational Climate for Large-Scale Collaboration	221	(4)
Appendixes	225	(2)
Appendix A: Instapolis SLA Table of Contents	227	(1)
Appendix B: Draft 5, SLA Section A	228	(6)
Appendix C: Draft 7, SLA Section A Prototype With Overlay of Rules	234	(3)
Appendix D: Final Version of CIF Section A	237	(3)
Appendix E: First Draft of MHR Section A	240	(3)
Appendix F: Methods	243
Data Gathering	243	(4)
Mode of Representation	247	(1)
Locating the Ethnographer	248