Foreword | p. xi |
Introduction | p. xv |
The Immigrant's Son | |
Lil and Max | p. 3 |
Max Sharp & Son | p. 15 |
Rosalie | p. 21 |
A New Kind of Project | p. 29 |
Starting At the Top | |
Murray, Eddie, and Issy | p. 43 |
London | p. 53 |
ITT Sheraton | p. 65 |
Community and Culture | |
Chris Sharp and Terry Fox | p. 75 |
A New Business Model | p. 83 |
Building Our Culture | p. 91 |
Selling Our Culture | p. 98 |
The Golden Rule | p. 103 |
A Competitive Edge | p. 109 |
A Fresh Approach | |
Washington | p. 117 |
The Pierre | p. 125 |
Bumps in the Road | p. 130 |
Partners | p. 135 |
Amenities | p. 141 |
The Early Leaders | p. 147 |
Family Developments | p. 157 |
World Wide Excellence | |
Hawaii | p. 167 |
Japan | p. 170 |
The Caribbean | p. 177 |
Europe | p. 187 |
More Bumps in the Road | p. 193 |
Regent | p. 197 |
Prince Alwaleed | p. 209 |
A Few Bad Apples | p. 217 |
In a League of Our Own | |
A Great Place to Work | p. 227 |
Meeting Expectations | p. 231 |
The Front Lines | p. 235 |
Marketing Our Brand | p. 239 |
Continuing Growth | p. 245 |
Staying Ahead | |
Creative Crisis Management | p. 253 |
Our True Competitive Advantage | p. 258 |
The Best of the Best | p. 265 |
The New Leaders | p. 268 |
Three Partners, Four Seasons | p. 275 |
Afterword | p. 281 |
Acknowledgments | p. 283 |
Our Goals, Our Beliefs, Our Principles | p. 284 |
Senior Staff Tenure by Position | p. 285 |
Index | p. 293 |
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