Framework for Human Resource Management, A

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  • Edition: 5th
  • Format: Paperback
  • Copyright: 2011-01-01
  • Publisher: Pearson College Div
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Desslerrs"s book is written with the general manager in mind who wants to understand fundamental HR practices, methods, topics and relevant legal findings that would be helpful in making future HR decisions and solving multi-faceted problems. Topics include personnel planning and recruitment, training and developing employees, performance management and appraisal, compensation, and corporate ethics. Intended for practicing human resource and line managers who want to update their HR skills.

Table of Contents

Prefacep. xi
Managing Human Resources Todayp. 1
What Is Human Resource Management?p. 2
The Changing Environment and Duties of HR Managementp. 6
The Strategic Role of Human Resource Managementp. 10
The Human Resource Manger Todayp. 16
The Plan of This Bookp. 19
Case Incident: Jack Nelson's Problemp. 22
Continuing Case: LearnInMotion.com: Introductionp. 22
Experiential Exercise: Helping "The Donald"p. 24
Managing Equal Opportunity and Diversityp. 27
Selected Equal Employment Opportunity Lawsp. 28
Defenses Against Discrimination Allegationsp. 43
Illustrative Discriminatory Employment Practicesp. 45
The EEOC Enforcement Processp. 48
Diversity Management and Affirmative Action Programsp. 51
Case Incident: A Case of Racial Discrimination?p. 57
Continuing Case: LearnInMotion.com: A Question of Discriminationp. 58
Experiential Exercise: Too Informal?p. 59
Recruitment and Selection
Personnel Planning and Recruitingp. 64
What Is Job Analysis?p. 65
The Recruitment and Selection Processp. 74
Workforce Planning and Forecastingp. 74
Recruiting Job Candidatesp. 79
Developing and Using Application Formsp. 95
Case Incident: A Tight Labor Market for Cleanersp. 100
Continuing Case: LearnInMotion.com: Who Do We Have to Hire?p. 100
Experiential Exercise: The Nursing Shortagep. 101
Enrichment Topics in Job Analysisp. 106
Testing and Selecting Employeesp. 116
The Basics of Testing and Selecting Employeesp. 117
Using Tests at Workp. 121
Interviewing Prospective Employeesp. 128
Using Other Selection Techniquesp. 140
Case Incident: The Tough Screenerp. 151
Continuing Case: LearnInMotion.com: Do You Have Sales Potential?p. 151
Experiential Exercise: The Structured Interviewp. 153
Training and Developing Employeesp. 159
Orienting Employeesp. 160
The Training Processp. 161
Training Techniquesp. 166
Managerial Development and Trainingp. 173
Evaluating the Training and Development Effortp. 180
Case Incident: Reinventing the Wheel at Apex Door Companyp. 184
Continuing Case: LearnInMotion.com: The New Training Programp. 184
Experiential Exercise: Flying the Friendlier Skiesp. 185
Training, Development, and Compensation
Performance Management and Appraisalp. 190
Basic Concepts in Performance Managementp. 191
An Introduction to Appraising Performancep. 195
Basic Appraisal Methodsp. 197
The Appraisal Feedback Interviewp. 206
Toward More Effective Appraisalsp. 207
Performance and Career Managementp. 210
Case Incident: Back with a Vengeancep. 218
Continuing Case: LearnInMotion.com: The Performance Appraisalp. 218
Experiential Exercise: Appraising An Instructorp. 219
Compensating Employeesp. 224
What Determines How Much You Pay?p. 225
How Employers Establish Pay Ratesp. 228
Current Trends in Compensationp. 234
Incentive Plansp. 237
Employee Benefitsp. 243
Case Incident: Salary Inequities at Acme Manufacturingp. 255
Continuing Case: LearnInMotion.com: The Incentive Planp. 256
Experiential Exercise: Job Evaluation at the Universityp. 257
Managing Employee Relations
Ethics and Fair Treatment in Human Resource Managementp. 262
Ethics and Fair Treatment at Workp. 263
What Shapes Ethical Behavior at Work?p. 266
Ethics, Fair Treatment, and the Role of HR Managementp. 272
Employee Discipline and Privacyp. 276
Managing Dismissalsp. 280
Case Incident: Allstate's Disappearing Agentsp. 289
Continuing Case: LearnInMotion.com: Are Our Ethics Out of Control?p. 289
Experiential Exercise: To Discipline or Not?p. 290
Managing Labor Relations and Collective Bargainingp. 296
The Labor Movementp. 297
Unions and the Lawp. 299
The Union Drive and Electionp. 303
The Collective Bargaining Processp. 312
What's Next for Unions?p. 321
Case Incident: Disciplinary Actionp. 325
Continuing Case: LearnInMotion.com: Keeping a Watchful Eye Out for the Unionp. 326
Experiential Exercise: The Organizing Campaignp. 326
Protecting Safety and Healthp. 330
Employee Safety and Health: An Introductionp. 331
What Causes Accidents?p. 335
How to Prevent Accidentsp. 340
Employee Health: Problems and Remediesp. 345
Case Incident: The New Safety Programp. 356
Continuing Case: LearnInMotion.com: The New Safety and Health Programp. 356
Experiential Exercise: Checking for Unsafe Conditionsp. 358
Managing HR Globallyp. 363
HR and the Internationalization of Businessp. 363
How to Implement a Global HR Systemp. 367
Improving International Assignments Through Selectionp. 368
Training and Maintaining International Employeesp. 374
Case Incident: "Boss, I Think We Have a Problem"p. 382
Comprehensive Casesp. 386
Glossaryp. 403
Name Indexp. 409
Subject Indexp. 421
Table of Contents provided by Ingram. All Rights Reserved.

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