Framework for Human Resource Management, A

by Dessler, Gary

• ISBN13: 9780136041535
• ISBN10: 0136041531
• Edition: 5th
• Format: Paperback
• Copyright: 2011-01-01
• Publisher: Pearson College Div

Summary

Desslerrs"s book is written with the general manager in mind who wants to understand fundamental HR practices, methods, topics and relevant legal findings that would be helpful in making future HR decisions and solving multi-faceted problems. Topics include personnel planning and recruitment, training and developing employees, performance management and appraisal, compensation, and corporate ethics. Intended for practicing human resource and line managers who want to update their HR skills.

Table of Contents

Preface	p. xi
Managing Human Resources Today	p. 1
What Is Human Resource Management?	p. 2
The Changing Environment and Duties of HR Management	p. 6
The Strategic Role of Human Resource Management	p. 10
The Human Resource Manger Today	p. 16
The Plan of This Book	p. 19
Case Incident: Jack Nelson's Problem	p. 22
Continuing Case: LearnInMotion.com: Introduction	p. 22
Experiential Exercise: Helping "The Donald"	p. 24
Managing Equal Opportunity and Diversity	p. 27
Selected Equal Employment Opportunity Laws	p. 28
Defenses Against Discrimination Allegations	p. 43
Illustrative Discriminatory Employment Practices	p. 45
The EEOC Enforcement Process	p. 48
Diversity Management and Affirmative Action Programs	p. 51
Case Incident: A Case of Racial Discrimination?	p. 57
Continuing Case: LearnInMotion.com: A Question of Discrimination	p. 58
Experiential Exercise: Too Informal?	p. 59
Recruitment and Selection
Personnel Planning and Recruiting	p. 64
What Is Job Analysis?	p. 65
The Recruitment and Selection Process	p. 74
Workforce Planning and Forecasting	p. 74
Recruiting Job Candidates	p. 79
Developing and Using Application Forms	p. 95
Case Incident: A Tight Labor Market for Cleaners	p. 100
Continuing Case: LearnInMotion.com: Who Do We Have to Hire?	p. 100
Experiential Exercise: The Nursing Shortage	p. 101
Enrichment Topics in Job Analysis	p. 106
Testing and Selecting Employees	p. 116
The Basics of Testing and Selecting Employees	p. 117
Using Tests at Work	p. 121
Interviewing Prospective Employees	p. 128
Using Other Selection Techniques	p. 140
Case Incident: The Tough Screener	p. 151
Continuing Case: LearnInMotion.com: Do You Have Sales Potential?	p. 151
Experiential Exercise: The Structured Interview	p. 153
Training and Developing Employees	p. 159
Orienting Employees	p. 160
The Training Process	p. 161
Training Techniques	p. 166
Managerial Development and Training	p. 173
Evaluating the Training and Development Effort	p. 180
Case Incident: Reinventing the Wheel at Apex Door Company	p. 184
Continuing Case: LearnInMotion.com: The New Training Program	p. 184
Experiential Exercise: Flying the Friendlier Skies	p. 185
Training, Development, and Compensation
Performance Management and Appraisal	p. 190
Basic Concepts in Performance Management	p. 191
An Introduction to Appraising Performance	p. 195
Basic Appraisal Methods	p. 197
The Appraisal Feedback Interview	p. 206
Toward More Effective Appraisals	p. 207
Performance and Career Management	p. 210
Case Incident: Back with a Vengeance	p. 218
Continuing Case: LearnInMotion.com: The Performance Appraisal	p. 218
Experiential Exercise: Appraising An Instructor	p. 219
Compensating Employees	p. 224
What Determines How Much You Pay?	p. 225
How Employers Establish Pay Rates	p. 228
Current Trends in Compensation	p. 234
Incentive Plans	p. 237
Employee Benefits	p. 243
Case Incident: Salary Inequities at Acme Manufacturing	p. 255
Continuing Case: LearnInMotion.com: The Incentive Plan	p. 256
Experiential Exercise: Job Evaluation at the University	p. 257
Managing Employee Relations
Ethics and Fair Treatment in Human Resource Management	p. 262
Ethics and Fair Treatment at Work	p. 263
What Shapes Ethical Behavior at Work?	p. 266
Ethics, Fair Treatment, and the Role of HR Management	p. 272
Employee Discipline and Privacy	p. 276
Managing Dismissals	p. 280
Case Incident: Allstate's Disappearing Agents	p. 289
Continuing Case: LearnInMotion.com: Are Our Ethics Out of Control?	p. 289
Experiential Exercise: To Discipline or Not?	p. 290
Managing Labor Relations and Collective Bargaining	p. 296
The Labor Movement	p. 297
Unions and the Law	p. 299
The Union Drive and Election	p. 303
The Collective Bargaining Process	p. 312
What's Next for Unions?	p. 321
Case Incident: Disciplinary Action	p. 325
Continuing Case: LearnInMotion.com: Keeping a Watchful Eye Out for the Union	p. 326
Experiential Exercise: The Organizing Campaign	p. 326
Protecting Safety and Health	p. 330
Employee Safety and Health: An Introduction	p. 331
What Causes Accidents?	p. 335
How to Prevent Accidents	p. 340
Employee Health: Problems and Remedies	p. 345
Case Incident: The New Safety Program	p. 356
Continuing Case: LearnInMotion.com: The New Safety and Health Program	p. 356
Experiential Exercise: Checking for Unsafe Conditions	p. 358
Managing HR Globally	p. 363
HR and the Internationalization of Business	p. 363
How to Implement a Global HR System	p. 367
Improving International Assignments Through Selection	p. 368
Training and Maintaining International Employees	p. 374
Case Incident: "Boss, I Think We Have a Problem"	p. 382
Comprehensive Cases	p. 386
Glossary	p. 403
Name Index	p. 409
Subject Index	p. 421
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