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In 1996, Stephen R. Covey was recognized as one of Time magazine's 25 most influential Americans and one of Sales and Marketing Management magazine's top 25 power brokers.
Dr. Covey is the author of acclaimed books, including the international bestseller, The 7 Habits of Highly Effective People which has sold more than 20 million copies in 38 languages throughout the world. Other bestsellers authored by Dr. Covey include First Things First, Principle-Centered Leadership, The 7 Habits of Highly Effective Families, and The 8th Habit: From Effectiveness to Greatness .
Dr. Covey’s most recently released books include Everyday Greatness: Inspiration for a Meaningful Life (2006), The Leader in Me: How Schools and Parents Around the World Are Inspiring Greatness, One Child at a Time (2008), Predictable Results in Unpredictable Times (2009), Great Work, Great Career (2009), and The 3rd Alternative.
Dr. Covey is co-founder and vice chairman of FranklinCovey, the leading global professional services firm with offices in 123 countries. FranklinCovey shares Dr. Covey’s vision, discipline and passion to inspire, lift and provide tools for change and growth of individuals and organizations throughout the world.
Dr. Covey holds a BS in Business Administration from the University of Utah in Salt Lake City, an MBA in Business Administration from Harvard University, and a doctorate from Brigham Young University. He has also received 10 honorary Doctorates. He has made teaching principle-centered living and principle-centered leadership his life’s work.
Dr. Covey lives with his wife Sandra in Provo, Utah. He is the father of nine, a grandfather of 52 and great-grandfather of four.
Preface ii
Improving Communication Quality iii
Contents iv
Foreword viii
Author Acknowledgements ix
Reference Glossary
Using the Reference Glossary (Introduction) 2
Abbreviations 3
Acronyms 8
Active/Passive 9
Adjectives 12
Adverbs 15
Agreement 16
Apostrophes 19
Appendices 21
Articles 23
Bias-Free Language 25
Bibliographies 29
Boldface 32
Brackets 33
British English 34
Capitals 36
Captions 40
Charts 43
Citations 50
Cliches 51
Colons 54
Color 55
Commas 60
Compound Words 63
Conjunctions 65
Contractions 68
Dashes 69
Decimals 70
Editing and Proofreading 71
Electronic Mail 74
Ellipses 78
Emphasis 79
English as a Second Language 82
Ethics 86
Exclamation Marks 88
False Subjects 89
Faxes 90
Footnotes 92
Fractions 94
Gobbledygook 95
Graphics for Documents 97
Graphics for Presentations 103
Graphs 111
Headings 121
Hyphens 124
Illustrations 126
Indexes 132
Intellectual Property 134
International Business English 137
Introductions 139
Italics 141
Jargon 143
Key Words 144
Letters 145
Lists 164
Managing Information 167
Maps 170
Mathematical Notations 177
Meetings Management 179
Memos 182
Metrics 185
Modifiers 191
Nouns 193
Numbering Systems 194
Numbers 195
Online Documentation 197
Organization 202
Outlines 208
Page Layout 210
Paragraphs 217
Parallelism 222
Parentheses 223
Periods 225
Persuasion 226
Photographs 230
Plurals 238
Possessives 240
Prepositions 242
Presentations 243
Project Management 246
Pronouns 251
Punctuation 256
Question Marks 258
Quotation Marks 259
Quotations 261
Redundant Words 262
References 264
Repetition 267
Reports 269
Resumes 274
Scientific/Technical Style 278
Semicolons 281
Sentences 282
Signs and Symbols 286
Slashes 288
Spacing 289
Spelling 291
Strong Verbs 296
Style 297
Summaries 301
Tables 303
Tables of Contents 311
Thinking Strategies 314
Titles 317
Tone 319
Transitions 322
Underlining 323
Units of Measurement 324
Verbs 325
Word Problems 328
Word Processing 340
Wordy Phrases 345
Writing and Revising 347
Model Documents
Using Model Documents (Introduction) 358
Letters
Response: With Information and Directions 359
Response: To a Concerned Customer 360
Response: To a Complaint 362
Complaint: With a Request for Action 363
Complaint: With a Tactful Request for Aid 364
Employment Reference 366
Employment Verification 368
Bid Solicitation 369
Sales: With a Soft Sell 370
Sales: Template/Mail Merge 373
Customer Service 374
Memos
Procedure 376
Request: For Clarification of a Problem 378
Summary: For an Executive Audience 380
Proposal: To an Antagonistic Audience 382
Request: With Informal Instructions 384
Technical: With a Recommendation 387
Recommendation 388
Status Report: With an Outcome Orientation 389
Safety: With a Mild Reprimand 390
Personnel: With Suggested Procedures 391
Response: With Instructions 392
Transmittal: For Attachments 394
Others
Resume: Problem-Solution Format 395
Resume: Performance Format 396
Resume Cover Letter 397
Minutes 398
Job Description 400
Executive Summary: For a Proposal (Financial Services) 401
Executive Summary: For a Proposal (Training) 402
Executive Summary: For an Audit 404
Marketing Fact Sheet 405
Mission Statement 406
Procedure: For a Business Process 408
Procedure: For a Technical Process 411
Technical Report 415
Web Page: With Informative Content 419
Index 421
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.