From Teacher to Manager: Managing Language Teaching Organizations

by Ron White , Andrew Hockley , Melissa S. Laughner , Julie van der Horst Jansen

• ISBN13: 9780521709095
• ISBN10: 0521709091
• Edition: 1st
• Format: Paperback
• Copyright: 2008-10-27
• Publisher: Cambridge University Press
• More Book Details
• Purchase Benefits

Summary

This is a handbook for managers of language teaching organizations such as Directors and Assistant Directors of Studies, Academic Directors, and School Owners, including those moving into a management role from teaching or administration. It provides an introduction to key concepts required by managers of language teaching organizations, covering topics from strategic and operational financial management, sales and marketing and customer service through to academic and human resource management. This book is also suitable for candidates undertaking the Cambridge ESOL International Diploma in Language Teaching Management (IDLTM).

Table of Contents

Contents Introduction

Managing in the LTO

Organisational behaviour and management

Human resource management

Marketing and sales

Customer Service

Strategic financial management

Operational financial management

Academic management

Managing change

Project management

Appendix

Glossary

References

Index

Table of Contents provided by Publisher. All Rights Reserved.