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9780521709095

From Teacher to Manager: Managing Language Teaching Organizations

by
  • ISBN13:

    9780521709095

  • ISBN10:

    0521709091

  • Edition: 1st
  • Format: Paperback
  • Copyright: 2008-10-27
  • Publisher: Cambridge University Press
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Supplemental Materials

What is included with this book?

Summary

This is a handbook for managers of language teaching organizations such as Directors and Assistant Directors of Studies, Academic Directors, and School Owners, including those moving into a management role from teaching or administration. It provides an introduction to key concepts required by managers of language teaching organizations, covering topics from strategic and operational financial management, sales and marketing and customer service through to academic and human resource management. This book is also suitable for candidates undertaking the Cambridge ESOL International Diploma in Language Teaching Management (IDLTM).

Table of Contents

Contents Introduction
Managing in the LTO
Organisational behaviour and management
Human resource management
Marketing and sales
Customer Service
Strategic financial management
Operational financial management
Academic management
Managing change
Project management
Appendix
Glossary
References
Index
Table of Contents provided by Publisher. All Rights Reserved.

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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