Chapter1: Today's Personal and Business Communications Requirement
Chapter2: Solving Today's Business Communication Challenges
Chapter3: Circuit-Switched, Packet-Switched, and IP-Based Communications
Chapter4: The Evolution of Ethernet
Chapter5: TCP/IP and Networking
Chapter6: Layer 2 Networking
Chapter7: Layer 2 Networking VLANs
Chapter8: Layer3 Networking
Chapter9: Wireless LAN Standards
Chapter10: Voice over Internet Protocol (VoIP)
Chapter11: Unified Communications and Session Initiation Protocol
Chapter12: Fault Management and Network Operations Center
Chapter13: Configuration Management and Accounting
Chapter14: Performance Management
Chapter15: Security Management
AppendixA: Answer Key
AppendixB: List of Abbreviations
AppendixC: Seven Domains of a Typical IT Infrastructure
AppendixD: Exclusive OR (XOR) Binary Operator
AppendixE: IPv4 Subnet Addressing
AppendixF: IPv6 Addressing