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Preface xxv
Acknowledgments xxxi
About the Authors xxxiii
Part 1 Understanding HRM
1 The Dynamic Environment of HRM 1
Learning Outcomes 1
Introduction 2
Globalization 2
Technology 4
Legal Compliance 8
Workforce Composition Trends 8
Diversity and Inclusion 12
Labor Costs 14
Issues Contingent Workers Create for HRM 15
Continuous Improvement Programs 17
Employee Involvement 20
Other HRM Challenges 20
Summary 25
Key Terms 26
HRM Workshop 26
2 Functions and Strategy 31
Learning Outcomes 31
Introduction 32
Evolution of Management 32
Functions of Management 34
The Role of HR in the Strategic Management Process 35
The HRM Functions 43
Structure of the HR Department 46
Talent Management 48
HR Trends and Opportunities 51
HRM in a Global Environment 53
Summary 54
Key Terms 55
HRM Workshop 56
3 Human Resource Planning and Job Analysis 59
Learning Outcomes 59
Introduction 60
Linking Organizational Strategy to Human Resource Planning 61
The Job Analysis Process 67
Job Descriptions 70
Job Design Creating Better Jobs 73
Flexible Work Schedules 75
Summary 78
Key Terms 79
HRM Workshop 80
Part 2 Legal and Ethical Context of HRM
4 Equal Employment Opportunity 83
Learning Outcomes 83
Introduction 84
Laws Affecting Discriminatory Practices 91
Selected Relevant Supreme Court Cases 99
Preventing Discriminatory Practices 101
Enforcing Equal Opportunity Employment 104
Sexual Harassment 107
Current Issues in Equal Employment 110
HRM in a Global Environment 114
Summary 115
Key Terms 117
HRM Workshop 117
5 Employee Rights and Discipline 122
Learning Outcomes 122
Introduction 123
Employee Records and Related Laws 123
Social Media Use 126
Current Issues Regarding Employee Rights 128
Workplace Monitoring 131
The Employment-at-Will Doctrine 132
Discipline and Employee Rights 134
Dismissing or Firing Employees the Final Option 142
Employee Relations in a Global Environment 144
Summary 144
Key Terms 146
HRM Workshop 146
Part 3 Talent Acquisition
6 Recruiting 150
Learning Outcomes 150
Introduction 151
Effective Recruiting 151
Internal Recruiting Sources 155
External Recruiting Sources 157
Online Recruiting 161
Recruitment Alternatives 164
Recruiting: A Global Perspective 166
Your Own Job Search 167
Summary 170
Key Terms 171
HRM Workshop 171
7 Foundations of Selection 174
Learning Outcomes 174
Introduction 175
Screening Applicants 175
Application Forms 177
Preemployment Testing 180
Interviewing Applicants 181
Preventing Perceptual Errors 185
Background Investigations Medical and Physical Exams 187
Reliability and Validity in Testing 191
The Employment Offer 196
Final Thoughts: Excelling at the Interview 197
Summary 198
Key Terms 199
HRM Workshop 200
Part 4 Training and Development
8 Onboarding Training and Developing Employees 203
Learning Outcomes 203
Introduction 204
Onboarding 204
Learning Culture through Socialization 207
New Employee Orientation 209
It’s All in Here: The Employee Handbook 210
Designing Employee Training 212
Training Methods 214
Evaluating Training Effectiveness 216
Employee Development 218
Organization Development 220
The Learning Organization 223
International Training and Development Issues 223
Summary 225
Key Terms 226
HRM Workshop 226
9 Managing Careers 230
Learning Outcomes 230
Introduction 231
Career Development 231
The Organization’s Role in Career Development 232
Managers and Career Development 233
The Employee Role in Career Development 235
Traditional Career Stages 235
Personality Style and Career Fit 237
Taking Responsibility for Building Your Career 242
Summary 243
Key Terms 244
HRM Workshop 244
10 Performance Management 247
Learning Outcomes 247
Introduction 248
Purposes of Performance Management Systems 248
The Appraisal Process 249
Evaluating Performance with Absolute Standards 252
Evaluating Performance with Relative Standards 256
Using Achieved Outcomes to Evaluate Employees 258
Factors That Can Distort Appraisals 260
Creating More Effective Performance Management Systems 264
The Performance Appraisal Meeting 269
International Performance Appraisal 270
Summary 272
Key Terms 273
HRM Workshop 273
Part 5 Total Rewards
11 Establishing Rewards and Pay Plans 278
Learning Outcomes 278
Introduction 279
Rewarding Employees 279
Government Regulation of Compensation 282
External Factors Affecting Compensation 286
The Pay Structure 288
Types of Compensation 292
Executive Compensation Programs 296
International Compensation 298
Summary 300
Key Terms 301
HRM Workshop 301
12 Employee Benefits 306
Learning Outcomes 306
Introduction 307
Benefits Planning 307
Legally Required Benefits 309
Voluntary Benefits 313
Retirement Benefits 320
Leave Benefits 325
Benefits in a Global Environment 327
Summary 328
Key Terms 329
HRM Workshop 329
Part 6 Safety and Labor Relations
13 Managing Health and Safety Risks 333
Learning Outcomes 333
Introduction 334
Legal Obligations for Workplace Safety and Health 334
OSHA Inspection and Enforcement 338
Creating Safer Workplaces 343
Health and Safety Issues 346
Stress 351
International Safety and Health 353
Summary 354
Key Terms 355
HRM Workshop 356
14 Understanding Labor Relations and Collective Bargaining 359
Learning Outcomes 359
Introduction 360
Why Employees Join Unions 360
Laws That Created the Legal Framework for Unions 363
Other Laws Affecting Labor–Management Relations 366
Unionizing Employees 368
Collective Bargaining 372
Contract Administration 376
Critical Issues for Unions Today 378
International Labor Relations 380
Summary 382
Key Terms 384
HRM Workshop 384
Endnotes 388
Glossary 411
Index 420
