Fundamentals of Organizational Communication: Knowledge, Sensitivity, Skills, Values

by Shockley-Zalabak, Pamela S.

• ISBN13: 9780205545957
• ISBN10: 0205545955
• Additional ISBN(s): 9780205781089
• Edition: 7th
• Format: Hardcover
• Copyright: 2009-01-01
• Publisher: Allyn & Bacon
• More Book Details
• Purchase Benefits

Summary

Fundamentals of Organizational Communicationpresents the concepts of organizational communication within a unique competency-based approach that incorporates personal knowledge, interpersonal sensitivity, communication skills, and ethical values. Organizational Communication: A Competency-Based Approach; Theoretical Perspectives for Organizational Communication; Communication Implications of Major Organizational Theories; Organizational Communication: Values and Ethical Communication Behaviors; Individuals in Organizations; Groups in Organizations; Leadership and Management Communication; Participating in Organizations: Developing Critical Organizational Communication Competencies; Organizational Conflict: Communicating for Effectiveness; Strategic Organizational Communication: Professional Applications of Organizational Communication; Organizational Change and Communication; Applications of Organizational Communication. Organizational communication and leadership.

Table of Contents

Preface

Organizational Communication: A Competency-Based Approach

The Changing Nature of Organizations and Work

The Communications Era

Communication: The Key to Organizational Excellence

Excellence in Communication: Communication Competency

Organizational Communication: A Competency-Based Approach

Basics of Human Communication

The Human Communication Process

The Construction of Shared Realities

Concepts of Organizations

Definitions of Organizational Communication

Self-Assessment of Personal Development Needs

Theoretical Perspectives for Organizational Communication

Introduction

The Functional Approach

The Meaning-Centered Approach

Emerging Perspectives

Communication Implications of Major Organizational Theories

Introduction

The Scientific Management School

The Human Behavior School

Integrated Perspectives Viewpoints

Postmodern, Critical, and Feminist Perspectives

Organizational Communication: Values and Ethical Communication Behaviors

Introduction

Values in Organizational Communication

Appraising Your Individual Value System

Ethics in Organizational Communication

Organizational Conundrums

Ethical Dilemmas in Organizational Communication

Developing Ethical Standards in Organizational Communication

Individuals in Organizations

Introduction

Individuals in Organizations

The Intrapersonal Experience

Interpersonal Experiences

Forming Interpersonal RelationshipsTrust and Interpersonal Relationships

Technology and Interpersonal Relationships

Increasing Interpersonal Effectiveness

Groups in Organizations

Introduction

Small-Group Experiences

Types of Groups

The Team-Based Organization

Group Development

Working in Groups

Increasing Group Participation Effectiveness

Leadership and Management Communication

Introduction

The Importance of Leadership and Management Communication

Theories of Leadership and Management

Distinctions between Leadership and Management

Leadership and Management Challenges

Determinants of Leadership Effectiveness

Increasing Leadership Effectiveness

Participating in Organizations: Developing Critical Organizational Communication Competencies

Introduction

Defining Decision Making and Problem Solving

Influences for Decision Making and Problem Solving

Methods for Decision Making and Problem Solving

Barriers to Effective Decision Making and Problem Solving

Problem-Solving Processes

Increasing Decision-Making and Problem-Solving Effectiveness

Interviews in Organizations

Increasing Interview Effectiveness

Presentations in Organizations

Types of Organizational Presentations

Increasing Presentation Effectiveness

Communications Technology in Organizations

Organizational Conflict: Communicating for Effectiveness

Introduction

Defining and Describing Conflict Processes

The Individual in Organizational Conflict

Groups in Organizational Conflict

Special Types of Organizational Conflict: Sexual Harassment, Discrimination, Ethical Abuses

Productively Engaging in Conflict

Guidelines for Productive Conflict

Strategic Organizational Communication: Professional

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