Fuzzy Logic in Management

by Carlsson, C.; Fedrizzi, Mario; Fuller, Robert

• ISBN13: 9781402076954
• ISBN10: 1402076959
• Format: Hardcover
• Copyright: 2004-01-01
• Publisher: Kluwer Academic Pub

Summary

Fuzzy Logic in Management demonstrates that difficult problems and changes in the management environment can be more easily handled by bringing fuzzy logic into the practice of management. This explicit theme is developed through the book as follows: Chapter 1, "Management and Intelligent Support Technologies", is a short survey of management leadership and what can be gained from support technologies. Chapter 2, "Fuzzy Sets and Fuzzy Logic", provides a short introduction to fuzzy sets, fuzzy relations, the extension principle, fuzzy implications and linguistic variables. Chapter 3, "Group Decision Support Systems", deals with group decision making, and discusses methods for supporting the consensus reaching processes. Chapter 4, "Fuzzy Real Options for Strategic Planning", summarizes research where the fuzzy real options theory was implemented as a series of models. These models were thoroughly tested on a number of real life investments, and validated in 2001. Chapter 5, "Soft Computing Methods for Reducing the Bullwhip Effect", summarizes research work focused on the demand fluctuations in supply chains. The program enhanced existing theoretical frameworks with fuzzy logic modeling. Chapter 6, "Knowledge Management", outlines the collection, storing, transfer and management of knowledge using fuzzy logic. The principles are worked out in detail with software agents. Chapter 7, "Mobile Technology Application", introduces various applications including empirical facts and how mobile technology can be supported with software agents. Implicitly the book develops themes that successful companies should use to (1) master effectiveness and quality in both the details and the whole, (2) build on and work with flexibility, and (3) support continuous learning in both the organizational and the individual level.

Table of Contents

List of Figures	ix
List of Tables	xi
Introduction	xiii
1. MANAGEMENT AND INTELLIGENT SUPPORT TECHNOLOGIES	1	(28)
1 Management	2	(2)
2 Decision Support Systems	4	(3)
3 Hyper Knowledge - a Brief Summary of Experiences	7	(5)
4 New Information Technology, Intelligent Systems and Soft Computing	12	(12)
4.1 Intelligent Software Agents	14	(5)
4.2 Soft Computing	19	(5)
5 Some Lessons for Future DSS	24	(5)
2. FUZZY SETS AND FUZZY LOGIC	29	(28)
1 Fuzzy Sets	29	(19)
1.1 Fuzzy Relations	36	(2)
1.2 The Extension Principle	38	(2)
1.3 Fuzzy Implications	40	(1)
1.4 Linguistic Variables and Quantifiers	41	(3)
1.5 A Theory of Approximate Reasoning	44	(2)
1.6 Possibilistic Mean Value and Variance of Fuzzy Numbers	46	(2)
2 Averaging operators	48	(9)
2.1 The Paradigm of Decision Analysis	51	(2)
2.2 An Agenda for Soft Decision Analysis	53	(4)
3. GROUP DECISION SUPPORT SYSTEMS	57	(70)
1 The Arrow Impossibility Theorem: From Classical to Fuzzy Approaches	59	(3)
2 Consensus Modeling in GDM	62	(2)
3 A Soft Degree of Consensus Based on Fuzzy Logic with Linguistic Quantifiers	64	(5)
4 An Interactive System for Consensus Reaching	69	(9)
4.1 A Brief Description of the System	70	(8)
4.2 Summary	78	(1)
5 The OCA Approach to Multicriteria Multiperson Consensus Modeling	78	(6)
5.1 Aggregation and Linguistic Approximation	79	(2)
5.2 The Session for Consensus Reaching	81	(3)
6 Quality Evaluation of Elderly Persons' Homes Using Fuzzy Quantifiers	84	(4)
7 A Decision Support System for Strategic Planning Through Scenarios	88	(9)
7.1 Predictions and Scenarios: Problems and Methods of Creation	89	(2)
7.2 Network Patterns for Knowledge Representation	91	(3)
7.3 Structural Analysis	94	(2)
7.4 Summary	96	(1)
8 An Artificial Neural Network Evaluator for Mortgage Loan Applications	97	(3)
8.1 The Neural Engine	99	(1)
9 A Linguistic Approach to Personnel Evaluation	100	(8)
10 An Application to Environmental Policies	108	(19)
10.1 Environment Protection in a Lagoon Ecosystem	112	(1)
10.2 Identification of the Interest Groups and Possible Alternatives	113	(1)
10.3 Analysis of the Results	114	(3)
10.4 Summary	117	(10)
4. FUZZY REAL OPTIONS FOR STRATEGIC PLANNING	127	(16)
1 A Fuzzy Approach to Real Option Valuation	131	(5)
1.1 Real Options in Strategic Planning	134	(2)
2 Nordic Telekom Inc.	136	(3)
3 Summary	139	(4)
5. A FUZZY APPROACH TO REDUCING THE BULLWHIP EFFECT	143	(20)
1 The Bullwhip Effect, Some Additional Details	147	(7)
1.1 Explanations for the Bullwhip Effect	150	(1)
1.2 Demand Signal Processing	150	(2)
1.3 Order Batching	152	(1)
1.4 Price Variations	153	(1)
2 Fuzzy Approaches to Demand Signal Processing	154	(2)
3 A Hybrid Soft Computing Platform for Taming the Bullwhip Effect	156	(4)
4 Summary	160	(3)
6. KNOWLEDGE MANAGEMENT	163	(72)
1 Introduction	163	(2)
2 The Current Stage of Knowledge Management Research	165	(4)
3 Knowledge Management; A Conceptual Framework	169	(4)
4 Knowledge Management Strategies	173	(2)
5 Knowledge Management Projects	175	(10)
5.1 Knowledge Repositories	177	(2)
5.2 Knowledge Transfer	179	(2)
5.3 Knowledge Asset Management	181	(4)
6 Research in Knowledge Management - Some Methodology Issues	185	(4)
7 IT-Solutions to Support Knowledge Management	189	(46)
7.1 Industry Foresight	197	(4)
7.2 Agent Technology and Industry Foresight	201	(1)
7.3 Interpretation Support for OW Scenarios	202	(3)
7.4 Interpretation Support for Planning Scenarios	205	(4)
7.5 Interpretation Support for Planning Models	209	(3)
7.6 Interpretation Support for Data Sources	212	(1)
7.7 Generic Interpretation of Agent Structures	213	(1)
7.8 Approximate Reasoning and Sense-Making	214	(1)
7.9 Scenario Lite; Foresight and Agent Software	215	(6)
7.10 Case Studies	221	(14)
7.10.1 Complex Adaptive Systems for Managing Organizational Knowledge	221	(2)
7.10.2 Knowledge Repositories	223	(1)
7.10.3 Collecting and Reusing Tacit Knowledge	224	(1)
7.10.4 Technology Intelligence - Following the Markets and Internal Knowledge	225	(2)
7.10.5 Knowledge Portal	227	(8)
7. MOBILE TECHNOLOGY APPLICATIONS	235
1 Introduction	235	(5)
2 Consumer Survey in Finland	240	(7)
3 An Expert Survey in Finland	247	(4)
4 Acceptance of Mobile Commerce in Finland, Hong Kong and Singapore	251	(4)
5 Mobile Commerce Products and Services	255