Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Purchase Benefits
Publisher's Note | p. x |
Preface | p. xi |
Introduction | p. xiii |
Conference Leadership | |
The Advance Letter | p. 3 |
Roles of a Trainer | p. 5 |
Thought Page | p. 9 |
Graffiti Feedback Boards | p. 13 |
Group Movement | p. 15 |
The Art of Seeking Good Questions | p. 17 |
Instructional Objectives | p. 19 |
Swap Shop | p. 23 |
Goal Setting/Action Planning | p. 25 |
Pick Your Boss/Subordinate | p. 27 |
Playing Detective | p. 29 |
Knowing vs. Doing | p. 31 |
Idea Exchange | p. 35 |
Climate Setting and Icebreakers | |
Getting Acquainted | p. 39 |
Getting Acquainted | p. 41 |
Camouflage for a Departure | p. 43 |
The Mystery Person | p. 45 |
Bingo Game | p. 47 |
Scavenger Hunt | p. 51 |
Trainee Pictures | p. 53 |
Introduction by Association | p. 55 |
Who Are You? | p. 57 |
Preconceived Ideas and Fears | p. 59 |
Roles of a Good Trainee | p. 61 |
ESP Ice-Breaker | p. 65 |
The National Trainers' Test | p. 67 |
The Dollar Exchange/Idea Exchange | p. 69 |
The Pike (Hot Stove) Syndrome | p. 71 |
The Zen Koan (A Cup of Tea) | p. 73 |
Brainteasers | p. 75 |
The Argument of Obviousness | p. 79 |
Presentation | |
Overcoming Trainer Fears | p. 83 |
Waiting to Get Started | p. 89 |
The Dumb Joke | p. 91 |
The Torn Shirt | p. 93 |
Five Easy Questions | p. 95 |
Table Topics | p. 97 |
Handling Objections in Sales Training | p. 99 |
Thinking on Your Feet | p. 101 |
Methods | |
The "66" Technique | p. 105 |
Nominal Group Technique | p. 107 |
Brainstorming | p. 109 |
Delphi Decision Making | p. 111 |
Motivation | |
Motivation Exercise | p. 115 |
Positive Reinforcement for the Trainees | p. 117 |
Competing for Dollars | p. 119 |
Who Do People Want from Their Jobs? | p. 121 |
Self-Concept | |
Accentuate the Positive | p. 127 |
Positive Self-Concept | p. 129 |
Providing Positive Feedback | p. 131 |
Time to Share | p. 133 |
Learning | |
Patterns of Learning | p. 137 |
Consciousness and Competence | p. 141 |
The Trainer's Mirror | p. 145 |
The Power of Positive Suggestion | p. 149 |
The Little Boy | p. 151 |
The Number Game | p. 153 |
Learning Curve | p. 157 |
Hand Clasp | p. 161 |
Arm Folding Exercise | p. 163 |
Recall: Retention of the Brain | p. 165 |
Memory Exercise: Learning Numbers | p. 167 |
Memory Exercise: Key Words | p. 169 |
Film Recaps | p. 171 |
Communication | |
"Let's Talk" | p. 175 |
A Nonverbal Introduction | p. 177 |
Hand to Chin Exercise | p. 179 |
Preconceived Notion | p. 181 |
The Coat | p. 185 |
One- and Two-Way Communication | p. 187 |
The Aardvark | p. 191 |
Reading Exercise | p. 195 |
Arithmetic Test | p. 199 |
Listening | |
Listening and Following Directions | p. 205 |
Listening Exercise | p. 209 |
Following Oral Directions | p. 213 |
Transmitting Information | p. 217 |
Listening Test: Riddles | p. 219 |
Perception | |
Mismatched Job Perceptions | p. 225 |
I'm Ok, but Are They? | p. 229 |
How Observant Are We? | p. 231 |
Count the F's | p. 233 |
The Misplaced Dot | p. 237 |
The Lemon Exchange | p. 241 |
Old Woman/Young Woman | p. 243 |
Mind Over Matter | p. 247 |
Problem Solving and Creativity | |
Golf Ball in the Bag | p. 251 |
A Piece of Cake | p. 253 |
The "IX" Exercise | p. 255 |
The Unseen Square | p. 259 |
The Farmer's Land Bequest | p. 263 |
A Person Bought a House | p. 267 |
The Nine Dots | p. 269 |
The Sixteen Dots | p. 273 |
Hidden Squares | p. 277 |
Evaluation | |
Pretesting Trainees | p. 283 |
Instant Evaluation Forms | p. 287 |
Grade Your Partner | p. 289 |
Transfer of Training | |
Letter to the Trainer | p. 293 |
Letter to My Boss | p. 297 |
Letter to Myself | p. 301 |
Table of Contents provided by Syndetics. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.