Getting Action from Organizational Surveys New Concepts, Technologies, and Applications

by Kraut, Allen I.

• ISBN13: 9780787979379
• ISBN10: 0787979376
• Edition: 1st
• Format: Hardcover
• Copyright: 2006-02-24
• Publisher: Pfeiffer

Summary

This book is the most recent addition to the SIOP Professional Practice Series presents state-of-the-art ideas and guidance on how to get action from organizational surveys from top experts in the field. Each of the book's four sections showcase survey developments in a thoughtful and far-reaching exposition and includes a n overview and introduction to the topic. The book will show new ways of looking at and understanding surveys and their role and includes new technologies, improved statistical approaches, and communication methods that promote action.

Author Biography

Allen I. Kraut is a professor of management at Baruch College's Zicklin School of Business at the City University of New York. He is a recipient of the Society for Industrial and Organizational Psychology's prestigious Distinguished Professional Contributions Award for his work in survey research. He has published several successful books, including Evolving Practices in Human Resource Management and Organizational Surveys from Jossey-Bass.

The Professional Practice Series is sponsored by The Society for Industrial and Organizational Psychology, Inc. (SIOP). The series was launched in 1988 to provide industrial and organizational psychologists, organizational scientists and practitioners, human resources professionals, managers, executives, and those interested in organizational behavior and performance with volumes that are insightful, current, informative, and relevant to organizational practice.

Table of Contents

Foreword	xvii
Allan H. Church, Janine Waclawski
Preface	xix
Allen I. Kraut
Acknowledgments	xxi
The Authors	xxiii
1 Moving the Needle: Getting Action After a Survey	1
Allen I. Kraut
Part One: New Concepts
2 Connecting Employee Satisfaction to Business Unit Performance	33	(20)
James K. Harter, Frank L. Schmidt
3 Employee Experiences and Customer Satisfaction: Toward a Framework for Survey Design with a Focus on Service Climate	53	(23)
William H. Macey, Benjamin Schneider
4 Strategic Surveys: Linking People to Business Strategy	76	(26)
William A. Schiemann, Brian S. Morgan
5 The Importance of Taking Action, Not Just Sharing Survey Feedback	102	(29)
Allan H. Church, David H. Oliver
6 Organizational Surveys as Leverage for Organization Development and Change	131	(19)
W. Warner Burke
7 Using Linkage Research to Drive High Performance: A Case Study in Organization Development	150	(88)
Jack W. Wiley, Bruce H. Campbell
Part Two: New Technologies
8 Online Surveys: Critical Issues in Using the Web to Conduct Surveys	183	(244)
Kristofer J. Fenlason, Kathleen Suckow-Zimberg
9 Online Reporting: Real Time, Real Impact, Real Opportunities	213	(25)
Karen M. Barbera, Scott A. Young
10 What Did They Really Mean? New and Emerging Methods for Analyzing Themes in Open-Ended Comments	238	(26)
Patrick Kulesa, Ralph J. Bishop
11 Pulse Surveys: A Limited Approach with Some Unique Advantages	264	(30)
Joe Colihan, Janine Waclawski
12 Oversurveying: Causes, Consequences, and Cures	294	(58)
Sara P. Weiner, Anthony T. Dalessio
13 Understanding Nonresponse and Facilitating Response to Organizational Surveys
Steven G. Rogelberg
14 Relative Weights of Predictors: What Is Important When Many Forces Are Operating
Kyle M. Lundby, Jeff W. Johnson
15 National Norms Versus Consortium Data: What Do They Tell Us?	352	(25)
William H. Macey, Larry D. Eldridge
16 Preparing and Presenting Survey Results to Influence Audiences	377	(24)
Sarah Rassenfoss Johnson
17 How to Create Presentations That Spark Action	401	(26)
Ingwer Borg, Matthias Zimmermann
Part Three: New Applications
18 Measuring Employee Opinions During Mergers and Acquisitions	427	(29)
Mitchell Lee Marks, Daniel Baitch
19 Leveraging Employee Surveys to Retain Key Employees: A Means to an End	456	(27)
Michelle A. Donovan, Scott M. Brooks
20 Driving Change Around the World: Employee Surveys in Global Organizations	483	(29)
John C. Scott, Paul M. Mastrangelo
21 Building an Inclusive Culture: The Communicating Managers Program	512	(23)
Robert J. Quinn
22 Reengaging Employees During Turbulent Times	535	(24)
Sharon F. Parker, Michael J. Schroeder, J. Thomas Bowler, Jr., Patricia L. Muldoon
23 Best Company Lists: Using Survey Data to Assess, Recognize, and Reward Organizations	559	(24)
Norman D. Costa, Peter Bachiochi
24 An Executive and a Survey Model: A Follow-Up Action Success Story	583	(20)
Tracey Carsten Roll
Name Index	603	(8)
Subject Index	611