Global Directions

by Teare, Richard; Farber, Bonnie; Canziani, Bonnie Farber; Brown, Graham

• ISBN13: 9780304339310
• ISBN10: 0304339318
• Format: Hardcover
• Copyright: 1997-05-01
• Publisher: Thomson Learning

Table of Contents

PREFACE	ix	(2)
CONTRIBUTORS	xi
PART ONE: Strategic Planning	1	(164)
Richard Teare
Introduction and overview	2	(3)
Richard Teare
Chapter 1 A review of the process of environmental scanning in the context of strategy making	5	(34)
Jorge Costa
Richard Teare, University of Surrey
Roger Vaughan
Jonathan Edwards, Bournemouth University, UK
Chapter 2 The relationship between organizational structure and strategy	39	(28)
Gavin Eccles
Richard Teare
Jorge Costa, University of Surrey, UK
Chapter 3 A review of strategic planning and performance: challenges for hospitality managers	67	(38)
Paul A. Phillips, Cardiff Business School, University of Wales, UK
Chapter 4 Organizational culture and control in a strategic planning context: implications for the international hospitality industry	105	(28)
Jackie Brander Brown, Manchester Metropolitan University
Peter Harris, Oxford Brookes University, UK
Chapter 5 Strategic competitive advantage through structure, quality and teamwork	133	(32)
Hadyn Ingram
Richard Teare, University of Surrey
Sarah Ridley
Livio Ferrone, Bournemouth University, UK
PART TWO: Organizational Development	165	(132)
Bonnie Farber Canziani
Introduction and overview	166	(3)
Bonnie Farber Canziani
Chapter 6 Human resource management challenges for the hospitality and tourism industries	169	(24)
William Y. Jiang, San Jose State University
Alex M. Susskind, Michigan State University, USA
Chapter 7 Environmentalizm and the hospitality industry	193	(26)
Barbara A. Almanza
Richard F. Ghiselli, Purdue University, USA
Chapter 8 Financing and investing in the gaming industry	219	(28)
Susan H. Ivancevich
Jannet Vreeland, University of Nevada at Las Vegas, USA
Chapter 9 Service quality in the hospitality industry: the process and promise of guest satisfaction	247	(18)
K.S. (Kaye) Chon, University of Houston
Martin Oppermann, Waiariki Polytechnic, New Zealand
Bonnie Farber Canziani, San Jose State University, USA
Chapter 10 Information systems planning	265	(32)
Daniel J. Connolly
Michael D. Olsen, Virginia Polytechnic Institute and State University, USA
PART THREE: Regional Development	297	(86)
Graham Brown
Introduction and overview	298	(7)
Graham Brown
Chapter 11 The development of tourist destinations in Australia: a comparative analysis of the Gold Coast and Coffs Harbour	305	(28)
Gary Prosser, Southern Cross University, NSW, Australia
Chapter 12 Developing a strategic approach to skiing in Victoria	333	(24)
Bob McKercher, Charles Sturt University, NSW, Australia
Chapter 13 Developing a regional concept for a resort destination: challenges and opportunities in the Whitsundays	357	(26)
Brian King, Victoria University of Technology, Australia
INDEX OF AUTHORS CITED	383	(12)
SUBJECT INDEX	395