The Global Opportunity in IT-Based Services

by Sudan, Randeep; Ayers, Seth; Dongier, Philippe; Muente-kunigami, Arturo; Qiang, Christine Zhen-Wei

• ISBN13: 9780821381922
• ISBN10: 082138192X
• Format: Paperback
• Copyright: 2010-04-21
• Publisher: World Bank

Summary

This book aims to help policy makers take advantage of the opportunities presented by the global IT services and IT-enabled services (ITES) industry. It analyzes factors crucial to a country's competitiveness-including skills, cost, infrastructure, business environment; and presents a Location Readiness Index (LRI) as a diagnostic tool for developing countries. It also discusses policy options for enabling growth in IT/ITES industries.

Table of Contents

Foreword	p. ix
Acknowledgments	p. xi
About the Authors	p. xiii
Abbreviations	p. xvii
Trends and Opportunities for Developing Countries	p. 1
IT-Based Services: Global Outlook	p. 2
Country Competitiveness in the Global Market of IT-Based Services	p. 11
Policy Options to Enhance Competitiveness	p. 22
Conclusion	p. 38
The Location Readiness Index as a Diagnostic Tool	p. 41
Dimensions of the LRI: What Is Needed to Be Competitive?	p. 41
The LRI Model	p. 49
Applying the LRI Model to the United States, India, Indonesia, and Kenya	p. 52
Application of the Location Readiness Index to Indonesia and Kenya	p. 55
Talent Pool	p. 57
Cost	p. 62
Infrastructure	p. 65
Business and Living Environment	p. 67
Risk	p. 67
Market Maturity	p. 69
Using the LRI to Improve the IT/ITES Landscape in Kenya and Indonesia	p. 71
Impact on the Economy	p. 77
Notes	p. 79
References and Other Resources	p. 83
Index	p. 89
Boxes
Government and University Initiatives in Skills Development for IT Services and ITES	p. 30
Calculating the Talent Index	p. 58
Figures
Global Opportunities for IT Services and ITES	p. 4
India's Addressable Market for Vertical and Horizontal ITES Functions	p. 6
Global Distribution of Offshore IT Services and ITES Markets	p. 7
Main Dimensions and Components of the LRI	p. 46
Interpreting the LRI Index Scores	p. 48
LRI Model: Start Screen	p. 49
LRI Model: Primary Data Dialog Box	p. 50
LRI Model: Secondary and Index Data Dialog Boxes	p. 53
Indonesia and Kenya Compared with India and the United States	p. 56
Calculation of Total Stock of Ready-to-Hire Employees	p. 57
Indonesia's Ready-to-Hire Population	p. 60
Kenya's Ready-to-Hire Population	p. 61
Cost of Operations: Data Processing	p. 63
Average End-to-End Cost of a 2-Megabits-per-Second Leased Line	p. 64
Market Maturity Index	p. 70
Addressing Talent and Real Estate Gaps in Kenya	p. 72
Percentage of Personal Computers with Pirated Software Installed, Middle East and Africa, 2008	p. 74
Addressing the Talent and Real Estate Gaps in Indonesia	p. 75
Percentage of Personal Computers with Pirated Software Installed, Asia Pacific, 2008	p. 76
Tables
A Typology of IT Services and ITES	p. 3
Frameworks for Assessment of Locations for IT Services and ITES	p. 12
Relative Percentage of Components in the Total Cost of Offshoring	p. 15
NASSCOM ITES Skill Competence Testing Themes	p. 28
Labor Cost per Hour per Full-Time Equivalent for Data Processing	p. 64
Quality of Infrastructure Index	p. 66
Business and Living Environment Index	p. 68
Overall Risk Index	p. 69
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