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9780471382461

Global Smarts The Art of Communicating and Deal Making Anywhere in the World

by
  • ISBN13:

    9780471382461

  • ISBN10:

    0471382469

  • Edition: 1st
  • Format: Hardcover
  • Copyright: 2000-04-18
  • Publisher: Wiley

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Summary

Unlike other authors who merely list the various do's and don'ts of doing business in specific regions, Hodge helps you to develop a high degree of cross-cultural competency that translates into an unbeatable competitive edge, virtually anywhere in the world. Packed with practical insider tips and eye-opening anecdotes from cross-cultural managers from the United States and other countries, this thoroughly engaging guide is an indispensable resource for anyone doing business in today's global business world.

Author Biography

<P>SHEIDA HODGE is President of Professional Training Worldwide, a management consulting and training organization specializing in cross-cultural business relations. Her clients include Fortune 500 companies such as Sprint, Boeing, and Motorola. She is also an international business owner and a former manager of international business development for General Electric Company. Hodge holds an MBA and has taught courses at the Thunderbird International School of Management and continues to teach at the University of California at Los Angeles.<P> >

Table of Contents

Preface ix
Thriving in the New Global Marketplace
1(8)
Developing a World-Based Perspective
9(18)
What Is Culture?
27(8)
An American Abroad: Key Cultural Contrast
35(41)
The Social Setting of International Business
76(21)
International Business Etiquette
97(18)
Who Should Go to Assure Success?
115(8)
The Importance of Establishing Trust and Credibility
123(16)
Principles of Successful Cross-Cultural Communication
139(13)
Communicating across Language and Accent Barriers
152(6)
Political Ping-Pong
158(5)
How to Deal with Culture Shock
163(14)
Understanding the Gender Gap in International Business
177(11)
Negotiating across Cultural Lines
188(30)
Avoiding Temptation---Ethics Overseas
218(12)
In Conclusion 230(3)
Notes 233(8)
Index 241

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

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